Adventure Coordinator | Remote

Destination Careers•Chicago, IL

13d•$40,000 - $70,000•Remote

About The Position

The Adventure Coordinator assists clients with selecting, booking, and managing cruise vacations. The role uses knowledge of the cruise industry to recommend options suited to clients’ preferences, budgets, and needs. It is a remote position requiring strong communication, sales, and organizational skills.

Requirements

Strong knowledge of cruise lines, destinations, and travel industry trends.
Excellent verbal and written communication skills.
Ability to multitask and manage multiple bookings efficiently.
Sales-oriented mindset and enthusiasm for helping clients plan vacations.
Proficiency with online booking systems, CRM software, and Microsoft Office Suite.
Self-motivation and ability to work independently in a remote environment.

Nice To Haves

Previous experience in travel sales, reservations, or customer service; preferred but not required.
Certification in travel or the cruise industry, such as CLIA certification.

Responsibilities

Assist clients with cruise inquiries, reservations, and modifications through phone, email, and online platforms.
Advise clients on cruise destinations, itineraries, ship amenities, and travel requirements.
Process bookings and payments accurately and in compliance with company policies.
Build client relationships through personalized service and follow-ups.
Stay informed about cruise line promotions, policies, and travel regulations.
Work with cruise partners to secure deals and exclusive client perks.
Address client concerns and resolve booking-related issues professionally.
Upsell and cross-sell services such as excursions, travel insurance, and pre- or post-cruise accommodations.