Adventure Center Assistant Manager

Vail Resorts • Keystone, CO

1d • $57,784 - $62,317 • Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Requirements

• High school diploma or equivalent.
• Experience in outdoor recreation, amusement park operations, guest service, and project planning.
• Minimum of 2 years of leadership experience in a dynamic operational environment.
• Valid driver’s license.
• Proficiency in staff management, guest service recovery, scheduling, and time and labor management.
• Leadership within outdoor recreation, amusement, or hospitality industries.
• Ability to obtain TIPS and ServSafe certifications within 30 days of hire.

Nice To Haves

• Post-secondary education.
• Proficiency in MS Office; experience with Coupa, PeopleSoft and Legion.
• Heavy equipment experience
• Fluency in English and/or Spanish.

Responsibilities

• Provide daily operational oversight of the Adventure Center and Dercum Square, ensuring a safe and enjoyable experience for guests and employees.
• Monitor and audit training processes and documentation for all activities.
• Design and implement seasonal training programs, ensuring effective execution.
• Train staff on departmental standards.
• Develop, maintain, and audit operational procedures and documentation, including inspection logs and safety protocols.
• Lead daily department meetings, setting clear goals and addressing operational and guest service needs.
• Support leadership development for team leads and leads through ongoing feedback and exposure.
• Ensure compliance with state, federal, and industry regulations (e.g., USFS, OSHA, ANSI, ASTM, ACCT, IAAPA) to maintain guest and employee safety.
• Coordinate staffing and expense management across activities to align with revenue goals.
• Create and manage budgets focused on labor and operational expenses; develop business proposals and capital requests to support growth.
• Collaborate with other resort departments to maintain facilities and equipment and foster a positive work environment.
• Develop and oversee a food and beverage program using the Vail Resorts F&B playbook.
• Execute banquet event orders
• Other duties as assigned.

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED