AS- Op and Roving Coord

CommonBond•St. Paul, MN

32d•Hybrid

About The Position

The Advantage Services Operations & Coverage Coordinator is a hybrid leadership support and direct service role designed to increase departmental capacity while ensuring continuity of high-quality resident services across the Advantage Services department. Reporting to the Director of Services position provides temporary coverage for vacancies, leaves, high-need sites, and operations projects while serving as an operational resource that strengthens department systems, training, communication, and cross-functional collaboration. The Coordinator facilitates resident-centered services that promote housing stability, community engagement, and resident well-being through advocacy, crisis intervention, resource navigation, and supportive programming. In addition, the Coordinator assists in departmental operational initiatives, supports onboarding and staff development as a peer mentor, and helps develop standardized processes. This position is ideal for an experienced, adaptable professional who thrives in dynamic environments, can quickly build relationships across communities, and enjoys balancing direct resident support with strategic operational work. The Impact The Advantage Services Operations & Coverage Coordinator strengthens the organization's ability to provide uninterrupted resident services while increasing departmental capacity through operational excellence, staff development, strategic collaboration, and continuous improvement. This role serves as a bridge between direct service delivery and department operations, ensuring residents, staff, and partners receive consistent, high-quality support across the CommonBond portfolio. Salary: Role Scope This is an advanced-level position requiring independent judgment, strong organizational skills, and the ability to successfully balance multiple priorities.

Requirements

Minimum of 4 years of experience providing resident services, case management, supportive housing services, or community engagement.
Experience working within diverse communities, including people of varying ages, races, cultures, gender identities, sexual orientations, languages, abilities, and income levels.
Experience managing operational projects or cross-functional initiatives.
Knowledge of community resources and service networks.
Demonstrated ability to develop partnerships and collaborate across organizations.
Excellent interpersonal, organizational, and written communication skills.
Proficiency with Microsoft Office 365 Suite
Proficiency with Microsoft Teams & Outlook
Ability to quickly learn additional organizational software systems including, but not limited to: HMIS, ETO (including ability to train and mentor staff), SAP Concur, Webex, Canva, Virtual meeting and presentation platforms.

Nice To Haves

Bachelor's degree in social work or related field OR at least four years of work experience in a related field.
Licensed mental health professional or social worker.
Experience working with individuals and families transitioning out of homeless and working with coordinated entry system.
Experience in affordable housing or supportive housing environments.
Experience in crisis intervention and de-escalation techniques.
CPR and First Aid certification (or ability to obtain within six months).
Experience with supportive service or behavioral health documentation.
Bilingual or Multilingual.

Responsibilities

Provides temporary service coordination coverage for vacant positions, leaves of absence, and increased service demand.
Supports complex sites with diverse resident populations and housing stability challenges.
Assists in developing and leading departmental operational initiatives and process improvements using site knowledge, resident experience and organizational knowledge.
Serves as a mentor and resource for new and existing Advantage Services team members.
Partners with site teams, leadership, and residents on service coordination improvement and delivery models.
Plan, coordinate, promote, manage, and document resident-centered programs and supportive services.
Conduct resident assessments and provide housing stability support through advocacy, coaching, and resource navigation.
Work collaboratively with Property Management to provide lease education and assist residents in overcoming barriers to lease compliance.
Connect residents to community resources and facilitate referrals to partner organizations.
Develop collaborative relationships with community organizations that strengthen resident stability and well-being.
Support resident engagement by facilitating community events, resident associations, leadership opportunities, and educational programming.
Coordinate community partnerships, food distributions, volunteer engagement, and resident communications.
Assist with move-ins, inspections, transitions, and resident outreach activities.
Maintain site budgets, newsletters, calendars, and communication materials as assigned.
Support implementation and continuous improvement of Advantage Services policies, procedures, and workflows.
Assist in the coordination and execution of department-wide projects and strategic initiatives.
Help develop and maintain resource libraries, templates, guides, and standardized documentation.
Support committee work, project tracking, and follow-up on departmental action items.
Assist leadership with operational planning, quality improvement initiatives, and crossfunctional collaboration.
Monitor and identify trends in service delivery, documentation, and resident needs to recommend operational improvements.
Provide mentorship and technical support to new and existing team members.
Assist in the development of supplemental training materials, job aids, and best practice resources.
Help facilitate portions of department meetings, committees, and trainings as assigned.
Model organizational values: healthy team communication, resident centered decisionmaking and collaborative problem solving.
Assist with emergency response efforts, resident relocations, and organizational crisis response initiatives.
Assist in tasks that respond to resident crises utilizing trauma-informed and de-escalation practices.
Support complex resident situations.
Providing mentorship and guidance to new team members.
Modeling professionalism, adaptability, and collaboration.
Engaging in constructive problem-solving and conflict resolution.
Giving and receiving feedback in a respectful and solutions-focused manner.
Communicating effectively with internal and external stakeholders.
Maintaining timely communication through Outlook, Microsoft Teams, and other organizational platforms.
Participating actively in department meetings, cross-functional initiatives, and organizational committees.
Maintain accurate, timely, and confidential resident and operational documentation.
Support department data quality initiatives and documentation best practices.
Assist staff with technical support related to documentation systems.
Maintain service directories, resource databases, and operational materials.