Advantage Program Academic Coach

Oral Roberts University•Tulsa, OK

22h

About The Position

The Academic Coach serves as a liaison to a selected group of Advantage Program online and concurrent learners, helping them complete their educational goals through regular communication and assistance as needed. The role represents Oral Roberts University to learners, their parents, and partner schools; helps students navigate university processes; monitors academic progress; and develops student success plans. The coach also collaborates with university departments to promote student engagement and improve the student experience.

Requirements

Bachelor's degree required.
Two years of related work experience in higher education, customer service, or a related field required.
Excellent organizational and interpersonal skills, with the ability to communicate effectively verbally and in writing.
Strong attention to detail for accurate record keeping, including personal, monetary, and time-sensitive information.
Self-motivation, drive to meet goals, strong work ethic, and ability to prioritize.
Excellent problem-solving, leadership, and time-management skills.
Ability to work both independently and as a team member.
Sound judgment regarding organizational and departmental regulations, procedures, and policies.
Ability to quickly establish and maintain rapport with students, faculty, administration, and parents from varying cultural backgrounds.
Ability to prioritize multiple tasks in a fast-paced, high-demand work environment while maintaining a professional demeanor.
Flexibility regarding external factors that may affect the work schedule.
Ability to maintain FERPA compliance.

Responsibilities

Represent the University to Advantage Program learners and serve as their point of contact.
Serve as a point of contact for parents and partner schools.
Help students navigate university processes and procedures, and connect them with available services to resolve issues.
Cultivate student relationships with ORU to strengthen understanding of university culture and systems.
Contact students and send reminders as needed.
Assist with collecting student data, create regular performance reports, and communicate reports to applicable populations.
Use data collection and communication tools to support student progress monitoring.
Develop relationships that foster developmental conversations and help students set realistic academic and personal goals.
Motivate students through follow-up, accountability, and encouragement.
Help students develop and implement learning strategies and study skills specific to course materials.
Coordinate and integrate initiatives that promote and enhance student engagement.
Collaborate with university departments to enhance student engagement and experience.
Maintain compliance with the Family Educational Rights and Privacy Act (FERPA).