Advanced Service Account Manager (Insourcing)

Taylor Communications•Pompano Beach, FL

1d•Onsite

About The Position

Taylor Promotional Products, a subsidiary of Taylor Corporation, is seeking an Advanced Service Account Manager, Insourcing, to drive revenue growth across assigned accounts. The role focuses on increasing adoption of TAP (Taylor Advantage Products), identifying insourcing opportunities, and guiding teams toward TAP-first solutions. As a subject matter expert, the position partners with Sales, Customer Service, Product, Operations, and leadership to convert external vendor spend to TAP, expand account penetration, and support profitable growth. The position also develops account strategies, analyzes sales and purchasing activity, advises on TAP products and substitutions, trains and mentors teams, and coordinates cross-functional execution of account initiatives. The role is based in Pompano Beach, Florida, and may require travel of up to 20%. Candidates must be authorized to work in the United States without employer sponsorship.

Requirements

At least 5 years of account management, sales support, or customer service experience within the promotional product industry.
Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
Proven ability to influence stakeholders, coach teams, and drive revenue growth.
Strong analytical, communication, presentation, and cross-functional collaboration skills.
Ability to travel up to 20%.
Must be authorized to work in the United States without employer sponsorship.

Nice To Haves

Experience with Salesforce, Tableau, Power BI, or similar reporting tools.

Responsibilities

Identify, prioritize, and execute TAP insourcing opportunities across assigned accounts.
Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
Track and communicate insourcing progress, revenue impact, and performance against goals.
Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
Promote TAP-first selling behaviors and recommend product substitutions or conversions from vended products to TAP.
Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.
Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
Create reference materials, playbooks, and coaching content to improve adoption and consistency.
Act as an escalation resource for TAP-related product questions and strategic account opportunities.
Share successes, best practices, and lessons learned to strengthen organizational knowledge.
Build relationships with stakeholders and decision-makers to support account growth.
Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
Maintain visibility into pipeline opportunities and follow through on revenue-generating activities.
Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.