Advanced Service Account Manager, Insourcing

Taylor Communications•Pompano Beach, FL

17h•Onsite

About The Position

Taylor Corporation is looking for an Advanced Service Account Manager, Insourcing to join their team. This role focuses on identifying and executing opportunities to increase the utilization of Taylor Advantage Products (TAP), reduce external vendor spend, and expand product categories within assigned accounts. The position requires a strong understanding of promotional products and insourcing initiatives, with a focus on driving revenue growth and providing product expertise. The role also involves coaching and enabling internal teams on TAP products and best practices, as well as managing strategic accounts to ensure customer satisfaction and profitability.

Requirements

5+ years of account management, sales support, customer service, and promotional products industry experience.
Strong understanding of promotional products, decorated apparel, e-commerce storefronts, and insourcing initiatives.
Proven ability to influence stakeholders, coach teams, and drive revenue growth.
Strong analytical, communication, presentation, and cross-functional collaboration skills.
Ability to travel up to 20%

Nice To Haves

Experience with Salesforce, Tableau, Power BI, or similar reporting tools preferred.

Responsibilities

Identify, prioritize, and execute TAP (Taylor Advantage Products) insourcing opportunities across assigned accounts.
Develop account-level strategies to increase TAP utilization, reduce external vendor spend, and expand product categories.
Review sales activity, quoting trends, and purchasing behavior to uncover revenue opportunities.
Partner with Sales and Customer Service to influence purchasing decisions toward TAP solutions.
Track and communicate insourcing progress, revenue impact, and performance against goals.
Serve as a primary expert on TAP products, capabilities, competitive advantages, inventory strategies, and new launches.
Promote TAP-first selling behaviors and recommend product substitutions or vended-to-TAP conversions.
Collaborate with Product Merchandising and Operations to address product gaps and identify future opportunities.
Train and mentor Customer Service, Account Managers, Program Coordinators, and Sales teams on TAP products and insourcing best practices.
Create simple reference materials, playbooks, and coaching content to improve adoption and consistency.
Act as an escalation resource for TAP-related product questions and strategic account opportunities.
Share successes, best practices, and lessons learned to strengthen organizational knowledge.
Build strong relationships with stakeholders and decision-makers to support account growth.
Analyze account performance, spending patterns, product mix, risks, and conversion opportunities.
Coordinate with cross-functional teams to execute TAP initiatives and improve the customer experience.
Maintain visibility to pipeline opportunities and follow through on revenue-generating activities.
Provide leadership with insights and recommendations to expand TAP adoption and improve profitability.