Advanced Provider Director - Massachusetts

American Family Care•Springfield, MA

About The Position

American Family Care (AFC), a network of more than 400 clinics across 26 states, is seeking an experienced Nurse Practitioner or Physician Assistant to serve as Advanced Provider Director in Massachusetts. The role combines direct patient care with clinical leadership, mentorship, and operational strategy. The director reports directly to the VP of Provider Services and works in a regional dyad partnership with shared clinical and operational accountability to advance the organization’s mission, vision, and values. The role is divided between 60% clinical care and 40% leadership and administrative work. Clinical time is dedicated to independent, high-quality patient care. Leadership and administrative time includes supporting providers, onboarding and mentoring, reviewing schedules, and planning coverage. The role focuses on culture and governance, performance and analytics, provider success, and patient experience.

Requirements

Unrestricted, active Nurse Practitioner or Physician Assistant license and national board certification in the applicable state(s).
At least 2 years of experience as a Nurse Practitioner or Physician Assistant in urgent care or a comparable high-volume clinical setting.
Strong clinical performance and productivity metrics in current or prior roles.
Strong independent clinical judgment and ability to treat patients across the lifespan.
Current BLS certification.
Demonstrated leadership readiness through prior mentorship, onboarding support, or positive peer influence.
Internal AFC candidates must have an endorsement from their Regional Operations Director.

Nice To Haves

DOT certification is preferred, though it may be required depending on the market.
Prior experience as a provider trainer, lead provider, or preceptor.
Experience with comparable EMR and scheduling platforms in a multi-site urgent care setting.
Ability to adapt quickly to AFC clinical workflows, documentation standards, and scheduling systems.
Proven ability to lead through influence and maintain peer credibility.

Responsibilities

Evaluate, diagnose, and treat urgent, non-emergent medical conditions in patients of all ages.
Perform standard urgent care procedures, including wound care, laceration repair, incision and drainage, and splinting.
Order and interpret diagnostic tests, including laboratory tests, X-rays, and EKGs; stabilize and transfer patients when necessary.
Maintain timely, compliant medical documentation and provide discharge education.
Serve as a clinical resource, role model, and peer mentor for market advanced practice providers.
Lead new-provider onboarding, training, and workflow integration.
Reinforce organizational standards for documentation, clinical quality, and professionalism.
Identify clinical or performance gaps and escalate concerns appropriately.
Collaborate with Regional Operations and Workforce Management to optimize staffing, review schedules, and address call-out escalations.
Help standardize care delivery and remove barriers to clinic flow and patient experience.
Maintain a competitive performance scorecard and support quality assurance and chart-review initiatives.
Support provider coaching, mentorship, engagement, and alignment with provider compensation models.
Use clinical and operational data analytics to support strategic planning and operational efficiency.