Advanced Provider Director - Connecticut

American Family Care•Danbury, CT

About The Position

The Advanced Provider Director is an experienced Nurse Practitioner or Physician Assistant who combines direct patient care with clinical leadership, mentorship, and operational strategy. The role reports directly to the VP of Provider Services and works in a regional dyad partnership with shared clinical and operational accountability to support organizational performance and champion AFC’s Mission, Vision, and Values. The position is split between approximately 60% independent direct patient care and 40% leadership and administrative work. Leadership responsibilities include provider support, onboarding, mentoring, schedule reviews, and coverage planning. The director also supports a collaborative culture, organizational compliance, strategic planning, operational efficiency, provider engagement, and improved patient satisfaction and clinical outcomes. American Family Care (AFC) is described as the nation’s leading urgent care network, with more than 400 clinics across 26 states. Its technology-enabled clinics aim to deliver efficient, high-quality care and a positive patient experience.

Requirements

Unrestricted, active Nurse Practitioner or Physician Assistant license and national board certification in the applicable state(s).
At least 2 years of experience as a Nurse Practitioner or Physician Assistant in urgent care or a comparable high-volume clinical setting.
Internal AFC candidates must have an endorsement from their Regional Operations Director.
Demonstrated strong clinical performance and productivity metrics in current or prior roles.
Strong independent judgment and ability to treat patients across the lifespan.
Current BLS certification.
Demonstrated leadership readiness through prior mentorship, onboarding support, or positive peer influence.

Nice To Haves

DOT certification is preferred, or may be required depending on the market.
Prior experience as a provider trainer, lead provider, or preceptor.
Ability to quickly adapt to AFC clinical workflows, documentation standards, and scheduling systems.
Experience with comparable EMR and scheduling platforms in a multi-site urgent care setting.
Proven ability to lead through influence and maintain peer credibility.

Responsibilities

Evaluate, diagnose, and treat urgent, non-emergent medical conditions for patients of all ages.
Perform standard urgent care procedures, including wound care, laceration repair, incision and drainage, and splinting.
Order and interpret diagnostic tests, including labs, x-rays, and EKGs, and manage emergent stabilization and transfers when necessary.
Maintain timely, compliant medical documentation and provide discharge education.
Serve as a clinical resource, role model, and peer mentor for market APPs.
Lead new-provider onboarding, training, and workflow integration.
Reinforce organizational standards for documentation, clinical quality, and professionalism.
Identify clinical or performance gaps and escalate concerns appropriately.
Collaborate with Regional Operations and Workforce Management to optimize staffing, review schedules, and manage call-out escalations.
Help standardize care delivery and remove barriers to clinic flow and patient experience.
Maintain a competitive performance scorecard and support quality assurance and chart review initiatives.
Support provider coaching, mentorship, engagement, and alignment with provider compensation models.