ADVANCED METERING INFRASTRUCTURE (AMI) TECHNICIAN

City of Lawrence • Lawrence, KS

2d • Onsite

About The Position

Come and join our Municipal Services and Operations (MSO) Team as an Advanced Metering Infrastructure Technician (AMI). This position will perform a variety of technical, operational, and administrative duties in support of the AMI program; initiate and resolve service orders related to AMI meters and equipment; provide assistance and backup for the AMI Program Manager.

Requirements

• Equivalent to a high school diploma.
• Two (2) years of field experience.
• Capable of performing all field-related work.
• Computer literacy is vital for work with the AMI System as well as generating reports and spreadsheets as needed.

Responsibilities

• Install, configure, inspect, and maintain utility system equipment and associated infrastructure; validate proper operation using system software, hardware, and reports.
• Diagnose and troubleshoot issues related to utility system equipment, communications, or field conditions; follow established procedures to restore functionality.
• Respond to and create service orders; perform in-person field investigations and resolve issues that cannot be addressed remotely.
• Conduct customer appointments related to utility services; assist with service inquiries, field investigations, and resolution of concerns.
• Perform field support activities for assigned utility programs, which may include assisting with sampling, inspections, data collection, equipment distribution, and customer notifications.
• Provide customer service functions such as answering questions, explaining program requirements, and supporting compliance efforts.
• Perform utility service actions as directed, including service connections, disconnections, and emergency shut-offs.
• Monitor system dashboards, work order systems (e.g., Cityworks), databases, and reports to identify and address operational or compliance issues.
• Maintain accurate records of field activities, customer interactions, and system data within applicable software systems or databases.
• Assist in tracking, reporting, and documentation for assigned programs, ensuring data accuracy and completeness.
• Coordinate with vendors, contractors, and internal staff to support installation, maintenance, and program implementation activities.

Benefits

• Health/Dental/Vision/Life Insurance: Various dependent on coverage levels available; FREE Well Care Clinic through LMH; other wellness benefits/perks
• 12 Vacation days, 12 Sick days accrued per year; 2 days Personal Leave, 10 Paid Holidays, 12 Weeks Caregiver Leave
• Kansas Public Employees Retirement System (KPERS)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED