Advanced Inside Sales Account Manager
About The Position
As an Advanced Inside Sales Representative, you bring extensive knowledge and expertise in managing complex sales activities and resolving sophisticated customer issues. You will serve as a key resource within the sales team, focusing on executing and problem-solving to improve sales processes and outcomes. Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life. If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.
Requirements
- Strategic Customer Service Orientation: Handle intricate and strategic customer needs.
- Strategic Sales Techniques: Develop and execute specialized sales strategies.
- Professional Communication Skills: High-level, nuanced communication.
- Expert CRM Use: Advanced proficiency with CRM tools.
- Exceptional Organization: Outstanding task and time management.
- Refined Attention to Detail: Unmatched accuracy and precision.
- Analytical Data Interpretation: Skilled at analyzing and interpreting complex sales data.
- Extensive Product Knowledge: Thorough understanding of all products/services.
Responsibilities
- Handle the most complex inbound and outbound sales inquiries.
- Process and manage high-impact customer orders.
- Maintain and update detailed and accurate customer records.
- Qualify and prioritize sales leads with strategic potential.
- Record, analyze, and report on detailed sales activities and trends.
- Develop and present comprehensive sales quotes and proposals.
- Resolve highly complex customer issues with products and services.
- Collaborate with multiple departments for large-scale orders.
- Implement strategic sales initiatives and projects.
- Mentor and guide junior associates and peers.
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
