Advanced Field Support Representative - Florham Park, NJ

Military Spouse Corporate Career Network • Florham Park, NJ

7d • Onsite

About The Position

Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between.

Requirements

• Minimum of 25 weeks of military technical training school, along with an additional four years of related experience is required. OR, 2 years of directly related non-military technical trade school or the equivalent experience, along with an additional 4 years of related experience is required. OR, Bachelor’s degree in a technical field or the equivalent experience is required.
• Working knowledge of technologies associated with supported systems and the application of these technologies within the customer environment
• Knowledge of basic routing/switching commands/protocols
• Ability to obtain a TS/SCI with Polygraph clearance is required at time of hire.
• U.S. citizenship is required.

Nice To Haves

• Industry certifications are highly preferred

Responsibilities

• Performs field activities including the installation, start-up, cutover, and checkout of newly installed systems; maintains, integrates, troubleshoots, tests, and services fielded systems/products at customer sites; and sets up and utilizes specialized test and diagnostic equipment to isolate malfunctions
• Performs equipment/system acceptance testing, following established procedures.
• Assists in cable builds and fiber optic handling/splicing.
• Maintains complete and accurate logs, documentation of all work orders, spare part inventories, and other reports as necessary.
• Works under general supervision, often with more senior Field Support Reps to plan and emplace system configuration to meet specific mission requirements.
• Provides technical support independently, displaying a high degree of resourcefulness and initiative.
• Troubleshoots and diagnoses system/equipment interface problems during installations.

Benefits

• Technologies that aren’t just top-notch, they’re often classified
• A team of bold thinkers committed to exploring what’s next
• Opportunities to gain new knowledge - as it’s discovered

What This Job Offers

• Job Type: Full-time
• Career Level: Senior