Advanced Field Service Engr

Honeywell Aerospace•United States,

3d•$87,200 - $109,100•Remote

About The Position

An exciting opportunity has become available for an experienced and highly skilled individual to join our Americas FSE team as an Advanced Field Service Engineer role where you will provide value to our assigned Airline Customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the Airline Aviation customers. You will provide mechanical and electrical technical support remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during issue resolution process.

Requirements

Experienced and highly skilled individual
Mechanical and electrical technical support experience
Experience with aircraft components and systems
Experience with SFDC
Ability to travel: 15%

Nice To Haves

Knowledgeable on all Honeywell Mechanical/Electrical product/systems installed on the various platforms
Working knowledge of aircraft components and systems as required by the assignment
Experience with APU models: 131-9A/9B/9C and 331-200, -350, -500
Experience with aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches
Experience with Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC)

Responsibilities

The Advanced Field Service Engineer support person shall be knowledgeable on all Honeywell Mechanical/Electrical product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment.
Serve as the primary technical contact for assigned Airline customers, building and maintaining strong relationships.
Monitor fleet status, respond to customer requests.
Provide direct troubleshooting assistance in real-time via phone, email, or on-site presence, as necessary.
Provide remote support and on-site consultation services as needed, including AOG (Aircraft on Ground) events and critical operational disruptions.
Lead issue resolution from identification through closure, documenting all actions within SFDC.
Escalate and coordinate complex technical issues across engineering and support teams.
Interpret and communicate technical support data effectively, providing on-the-job training as required.
Maintain a positive attitude in crisis situations and act as a customer advocate.
Manage and document customer communications via SFDC and oversee case closure.
Attend daily customer meetings to ensure a positive Honeywell image.
Schedule regular calls and face-to-face quarterly visits with assigned Airline Customers.
Support ATS (Hub) by responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer.
Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
Support ATS (Hub) on network responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
Diagnose issues related to various systems, including: APU models:131-9A/9B/9C and 331-200, -350, -500. Aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches. Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC).
Maintain flexibility to work off-hours, including evenings, weekends, and holidays, in support of assigned Airline Customer operations.