Field Service Engr I - Gas Detection (Bay Area)
About The Position
The Field Service Engineer - Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support, advanced field technical support and team training & development. You will engage with customers to ensure the optimal operation and maintenance of gas detection systems, providing expert troubleshooting and solutions to enhance safety and reliability. The position will be located in San Mateo, California (Bay Area). You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Customer support
- Advanced field technical support
- Team development and training
- Problem resolution with customers and internal organizations
- Troubleshooting and solutions for gas detection systems
- Identification, investigation, resolution, root cause analysis, and replication of advanced technical issues
- Accuracy, timely feedback, and customer satisfaction
- Understanding of customer needs
- Knowledge-sharing mindset, methodology, and tools
- Development of training curriculum for Field Organization
- Documenting and recording of all activity and communication
Responsibilities
- Providing customer support
- Providing advanced field technical support
- Team training & development
- Engaging with customers to ensure the optimal operation and maintenance of gas detection systems
- Providing expert troubleshooting and solutions to enhance safety and reliability
- Driving timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team
- Focusing on accuracy, timely feedback, and customer satisfaction
- Developing a broad understanding of customer needs
- Supporting the knowledge-sharing mindset, methodology, and tools
- Helping develop training curriculum for our Field Organization
- Ensuring proper documenting and recording of all activity and communication
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
