Advanced Field Service Engineer

Honeywell•Austin, TX

1d•$88,500 - $110,750•Remote

About The Position

When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we are keeping buildings smart and safe, supporting the largest retailer on Earth, and even making it possible to breathe on Mars. As a Advanced Field Service Engineer, you will drive the development of remote and on-site installation, servicing and repair processes of complex equipment and systems, provide technical presentations to an audience of customers, other industry peers and competitors. You will also drive revision and correction of work instructions and customer-facing training guides used by field installation specialists and you will drive continuous improvement initiatives in the processes related to field services and product development. You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. You will be the face of Honeywell to with end-users, peers, and competitors in a conference setting. Use knowledge of Honeywell end-to-end product and solution development and delivery to drive increased efficiencies. Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience. You will report to our Senior Field Service Supervisor and work on a remote work schedule. This position can be located anywhere in the US.

Requirements

7+ years of technical installation, integration, and field service experience supporting electronic security, access control, alarm monitoring, or related systems.
7+ years of customer service experience providing technical support, issue resolution, and client relationship management while maintaining high customer satisfaction.
7+ years of experience preparing technical documentation, service reports, and customer communications with strong written and verbal communication skills.
Demonstrated ability to obtain and maintain a U.S. Government Security Clearance or currently possess an active clearance.
Proven ability to participate in a 24/7 on-call support rotation approximately every five weeks, responding to critical system issues within established service level requirements.
Ability to travel domestically and internationally, up to 75%

Nice To Haves

Experience implementing, configuring, and supporting enterprise IT systems and applications.
Experience supporting logistics, warehouse management, or supply chain operations.
Working knowledge of Linux, Windows Server, and Microsoft SQL Server environments.
Advanced degree preferred.
Strong presentation and stakeholder communication skills.
Self-motivated with the ability to work independently, manage priorities, and drive results with minimal supervision.
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; equivalent combination of education and experience considered.

Responsibilities

Lead and manage technical projects, ensuring successful execution, delivery, and customer satisfaction.
Diagnose, troubleshoot, and resolve complex technical issues to minimize system downtime and operational impact.
Implement, configure, and deploy Honeywell solutions in accordance with customer requirements and industry best practices.
Develop technical documentation and deliver training to customers, end users, and field technicians.
Perform on-site and remote installation, commissioning, and system integration activities.
Execute maintenance, troubleshooting, repair, and lifecycle support of complex equipment and integrated systems.
Deliver technical presentations, demonstrations, and solution briefings to customers and key stakeholders.
Analyze service trends, perform root cause investigations, and develop analytical reports to drive continuous improvement and operational efficiency.