Advanced Customer Support Technician - 2nd Shift

General Dynamics Mission Systems, Inc•,

5d•$31 - $33•Onsite

About The Position

Developing mission-critical systems that help keep people safe is what we do. At General Dynamics Mission Systems, you’ll be part of the team that helps heroes make a true impact. The work we do is important. The challenges we face are career-defining. The opportunity we can offer is one-of-a-kind. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers’ missions in cyber, RF, undersea, interstellar and everything in between. With the ability to influence others while demonstrating superior communication and collaboration skills, the Advanced Customer Support Technician will screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems. You may prepare help desk incident reports and assist in hardware and software evaluation. You’ll also respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems. These requests may be internal and external client-focused for company-hosted web-enabled solutions. This is a 2nd Shift position.

Requirements

Associate degree or equivalent experience plus a minimum of 3 years of relevant experience.
Ability to provide training and technical assistance to users.
Ability to handle unexpected demands and adapt to new situations.
U.S. citizenship is required due to the nature of work performed within our facilities.

Nice To Haves

Creative thinking with the ability to multi-task.
Commitment to ongoing professional development.
Team player who thrives in collaborative environments and revels in team success.
Identifies opportunities to apply AI for continuous improvement and innovation.

Responsibilities

Screen, refer and diagnose internal inquiries and work requests as they relate to the maintenance of personal computers and related systems.
Prepare help desk incident reports.
Assist in hardware and software evaluation.
Respond to and diagnose problems and answer queries regarding computer hardware, software, printers, network and telecommunications systems.
Handle internal and external client-focused requests for company-hosted web-enabled solutions.