Advanced Business Banking Associate

Minnwest Corporation•Luverne, MN

8d•$25 - $28•Onsite

About The Position

The Advanced Business Banking Associate has a critical role in providing knock-out customer experience and ensuring that our customers are our first priority. BBAs facilitate the interaction between the customer and bankers (officers, loan operations, analysts, etc.) to ensure the customer receives a rapid response, an error-free process, consistent communication, and a professional experience that is both friendly and positive. As a front-line position, you are the face of the bank to many of our customers. You will be expected to communicate well, be professional in all your activities, be optimistic and constructive in your dealings, and demonstrate tenacity and drive in solving customer issues. You must enjoy being "on stage" all the time and consistently provide a great customer service experience. You hold an important role in developing strong and professional relationships with our customers, which includes gathering feedback and being the voice of the customer when service, product, or process improvements are needed. You play an important part in ensuring that Minnwest is the best bank in the market.

Requirements

High school diploma
2 years of customer service experience in a banking environment
2 years of previous loan operations, loan processing or loan department experience
Attention to detail and accuracy
Anticipating customer needs and follow-through
Problem solving, critical thinking, decision-making, and conflict resolution
Adaptability, flexibility, learning agility, openness to feedback
Teamwork
Microsoft Office knowledge and experience

Nice To Haves

2-year degree or 5 years related experience, lending preferred
Previous experience with commercial and/or ag lending

Responsibilities

Provide exemplary customer service to customers; directly assist customers whenever possible or facilitate their request through the proper channel. Answer routine telephone and mail inquiries, including interest paid and due, loan payoffs, and verification of payments.
Work with Ag or Commercial Bankers, Credit Analysts, and customers to gather loan and financial information.
Receive and initiate the loan workflow with customer information for proposed loans and continue to guide them through the loan process.
Order title work (pre and post), flood determinations, appraisals, phase 1, UCC searches etc. as needed
Complete loan input worksheets and order loan documents. Validate to write-ups and approval upon completion
Perfect our liens for mortgages and UCC filings
Process advances, wires, etc. for disbursement and payment of fees after loan closing
Organize and maintain customer files and records according to established procedures and retention guidelines
Image physical loan files
Process loan checklists, eligibility checklists and paid note files
Maintain and monitor line ticklers on core and customer ticklers in Sageworks
Assist with processing construction draws as needed, and research & identify system problems or errors.
Effectively collaborate with Loan Operations Specialists to ensure rapid customer response, an error-free process, and a smooth customer experience

Benefits

Comprehensive Medical, Vision and Dental Insurance
Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
Paid Holidays and Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement and Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in your community
Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group