Advanced Auto Claims Specialist

Insurance Corporation of British Columbia•Surrey, BC

6d•Hybrid

About The Position

This is an Internal ICBC job posting for applicants within the bargaining unit. External applicants will not be considered. We welcome applications from all qualified job seekers. Should you require any accommodations, including alternative interview formats, assistance with online assessments, or an ASL interpreter, throughout the application or hiring process, please email your request to [email protected] – we are committed to ensuring an accessible experience for all candidates. At ICBC, we strive to build diverse teams which reflect the communities we serve. To support this, we’ve created two talent communities for Indigenous Peoples and People with Disabilities. By joining one of these communities, you’ll connect with our recruitment team who will guide you through the application process and help you explore opportunities at ICBC. Of course, you’re welcome to apply for jobs at ICBC whether or not you join a talent community. We look forward to hearing from you! We are seeking an Advanced Auto Claims Specialist to join our team! The Advanced Auto Claims Specialist is responsible for managing a caseload of high-risk non-injury claims involving the highest (non-injury) complexity and sensitivity of a legal, engineering, environmental and jurisdictional nature. You will effectively lead cases through all stages of investigation, evaluation, case development and settlement. You are considered an expert in respect to your knowledge of Supreme Court rules, case law, relevant acts, regulations, legislation, and inter-jurisdictional issues pertaining to high-risk non-injury damage claims. Your level of knowledge is complimented by your ability to work within established work practices, while applying your critical thinking skills to develop innovative strategies to develop optimum settlement outcomes. Position Highlights Responsibilities are differentiated from the Personal and Auto Claims Specialist Roles, primarily by the high-risk nature and/or high reputational risk of the files involving first party coverage, property damage and environmental impacts, emphasis on directing professionals and specialists, engagement in the litigation process, and by the expert knowledge required to manage these cases.

Requirements

Knowledge of the relevant acts, regulations, legislation and jurisprudence pertaining to high-risk non-injury damage claims.
Knowledge of the principles, theories, standards, practices and techniques pertaining to the adjustment and litigation of high-risk non-injury claims.
Knowledge of the relevant department and corporate policies, procedures, guidelines and other reference materials pertaining to adjustment and litigation of high-risk non-injury claims.
Knowledge of strategic case development as it pertains to high-risk non-injury claims.
Knowledge of complex engineering, environmental and legal terminology.
Knowledge of court proceedings, supreme court rules, and the preparation of evidence and file material for the litigation of high-risk non-injury claims.
Knowledge of accounting principles as they pertain to case management.
Knowledge of the relevant department and corporate databases and systems to access and research information, conduct analysis and prepare reports.
Knowledge of corporate programs, products and services.
Knowledge of the insurance industry and related issues (e.g. inter-jurisdictional issues).
Ability to plan, develop and implement investigation strategies for high-risk non-injury claims.
Ability to interpret, analyse and conduct research on expert reports, judgements, legal opinions, regulations, legislation and other related references.
Ability to develop innovative defense strategies for settlement of high-risk non-injury claims.
Ability to use a high degree of judgement in evaluation of entitlements, coverage, liability and quantum.
Ability to be resourceful and creative in the handling of high-risk non-injury cases.
Ability to establish effective working relationships with customers, staff, specialists, professionals, and other stakeholders in high-risk non-injury claims.
Ability to collaborate with and direct defense counsel in developing defense strategies for high-risk non-injury claims.
Ability to conduct credible, professional defense presentations of a highly complex nature in all legal forums such as mediation, arbitration, and trial proceedings.
Ability to negotiate settlement of high-risk non-injury claims.
Ability to prepare reports and summaries regarding status of high-risk non-injury claims and related issues.
Ability to plan file work, set priorities and utilize time effectively.
Ability to manage a multi-file caseload of high-risk non-injury claims.
Ability to maintain research information as it pertains to high-risk non-injury claims.
Ability to maintain file documentation.
Ability to maintain vigilance and attentiveness during legal proceedings and settlement discussions.
Ability to manage multiple demands, interruptions and time pressures.
Ability to maintain mental and visual concentration while reviewing complex claims files and analysing technical reports.
Ability to select, direct and disengage professionals and specialists in regard to the investigation and settlement of high-risk non-injury claims.
Ability to provide technical direction and training to field staff and outside agencies on all aspects of high value material damage claims.
Valid BC Driver’s license.
An undergraduate degree in business or general sciences, and a professional designation (e.g. CIP or CRM), plus a minimum of 5 years of progressive experience in complex claims adjusting or an equivalent combination of education or experience.

Nice To Haves

Professional Designation recommended (i.e. CIP or CRM)

Responsibilities

Manages a caseload of high-risk non-injury files, involving first, party coverage, property and material damage such as that related to bridges, overpasses and environmental impacts. Also manages files involving reputational risk to the Corporation.
Develops and implements claims investigation strategies, with emphasis on the selection and direction of professionals and specialists in the financial, engineering, environmental, appraisal and investigation fields. Interprets, analyses and conducts research on expert reports, case law, legal opinions, jurisprudence and other relevant information. Evaluates entitlements, coverage, liability and quantum.
Directs legal counsel, exercising a high degree of latitude in the development of innovative defense strategies within the framework of Supreme Court rules, acts, regulations, legislation and policy to generate optimum settlement outcomes for the customer and ICBC. Also collaborates and consults with external professionals and specialists who may be critical witnesses in the defense. Develop evidence and file materials in support of defense strategies.
Negotiates settlement directly with customer or plaintiff counsel on high risk/reputational non-injury claims within reserve and settlement financial limits. Also conducts credible, professional defence presentations of a highly complex nature for litigated cases, including all legal forums, such as mediation, arbitration and trial proceedings. Emphasis is on accurate quantification of the claim through research and engagement of professionals and specialists.
Identifies and completes appropriate demands for subrogation and breach recoveries and verifies/authorizes incoming vendor payment requisitions to the limit of authority.
Liaises with government and other external agencies to ensure regulatory and agency standards are met.
Provides technical direction to ICBC staff and outside agencies on all aspects of high-risk material damage claim file handling. Advises on current legal trends and decisions related to coverage and quantum, and provides direction on procedures, policies and practices and on interpretation of acts and regulations.
Manages all file documentation and prepares reports and summaries related to claims or related issues for such purposes as obtaining settlement authority, reporting on file progress, or providing media-related alerts.
Performs other related duties that do not affect the nature of the job.