About The Position
The Advanced Associate, Test Center Support is responsible for providing first level technical support to Pearson VUE’s test centers. Advanced Associate, Test Center Support also acts as first level support for our installation team and as a resource for internal support needs. Able to work flexible schedule with some on-call.
Requirements
- 1-2 years’ experience in Windows Application support
- Customer Service experience required
- Proficient in the use of Windows 10 and Windows Server
- Understanding and troubleshooting of basic Network configurations
- Ability to troubleshoot and resolve hardware issues
- Excellent listening, oral, and written communication skills
- Effective planning and prioritizing skills
- Strong customer service and follow up skills
- Ability to work in a team environment
- Adaptability and comfortable to change
- Strong attention to detail
Nice To Haves
- Associate Degree in computers (preferred)
- A+ certification preferred
Responsibilities
- First point of contact for technical support calls connected to VUE Testing System software installation and operation in test centers across the globe.
- Provides breathtaking customer service by answering calls promptly and courteously, offering solutions or additional assistance, and documenting details thoroughly in the incident management system.
- Assist with the installation and configuration of new hardware and software, as required
- Support of VUE Testing System Software
- Support test centers with the installation and use of the VUE Testing System software by using remote tools or phone only support
- Assist test centers with the periodic rollout of software updates
- Technical Support to Pearson VUE’s Customers
- Provide technical hardware/software support to both internal and external customers via phone, email, incidents, instant messaging or on-site support
- Assist with other duties/projects as assigned
Benefits
- Information on benefits offered is here [https://nam02.safelinks.protection.outlook.com/?url=https://pearsonbenefitsus.com/&data=04|01|[email protected]|2c256513c79f4679be7c08d9e7287ebb|8cc434d797d047d3b5c514fe0e33e34b|0|0|637794983376381246|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000&sdata=t1YQPUL7BgoclUd7yE2i86QAirLf4z3z8OEWgr42q7c=&reserved=0]
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
