Advanced Application Engineer
About The Position
The Tier 3 Technical Support Engineer role is the most senior within the Technical Support Team, dealing with the most complex customer issues and taking on the role and responsibilities of subject matter expert in their field. Once a problem has been escalated to Tier 3 it will be the Tier 3 Engineer’s responsibility to work towards root cause determination and expedite an action plan – often with help from Engineering and Quality - to resolve the problem. Whilst the role may require less frontline customer interaction than the lower support levels, the role is still very much a customer facing one, strong communication skills are a must in dealing with both external and internal customers alike. Typical work shifts are flexible daylight hours with some on-call nights and weekends to support a 24X7 support environment Travel to customer sites as needed, up to 15% Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Requirements
- Strong communication skills (for dealing with both external and internal customers).
Responsibilities
- Deal with the most complex customer issues.
- Act as a subject matter expert in their field.
- Work towards root cause determination for escalated problems.
- Expedite an action plan to resolve problems, often with help from Engineering and Quality.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
