Advanced Administrative Assistant - PA Operations - Butler Service Center

FirstEnergy • Butler, PA

6d

About The Position

This is an open position of West Penn Power, a subsidiary of FirstEnergy Corp.

Summary of Responsibilities for the Advanced Administrative Assistant Level:

Performs various clerical, administrative and basic general duties including
but not limited to data processing, record and file creation and maintenance,
mail distribution, telephone reception, invoice processing and administrative
support for
department.
Demonstrates a solid commitment to all aspects of
safety.
Resolves customer issues and requests in a prompt, courteous, and
professional
manner.
Demonstrates sound internal and/or external customer
service.
Achieves customer satisfaction in all customer
contacts.
Provides advice, education, and encouragement to
others.
Independently anticipates and meets internal/external customer
needs.
Increases understanding of customer expectations and improves job
skills.
Follows up with customers when
appropriate.
Provides quality service to both internal and external
customers.
Uses effective communication skills with good
judgment.
Supports the department's administrative needs which could include
maintaining of appointment calendars, meeting scheduling and various
other
responsibilities.

Requirements

• Must have high school diploma or GED.
• A minimum of 7-10 years of related work experience preferred.
• Must pass the Company's EEI Support and Administrative Selection System (SASS) test.
• Must have high proficiency in Microsoft Word, Excel and PowerPoint.
• Must demonstrate a questioning attitude to continue to learn, produce results, and strengthen existing relationships.
• Must have ability to follow established element practices, procedures, and instructions, and produce basic administrative work products in a thorough, timely and accurate manner.
• Must have excellent verbal and written communication skills.
• Must have ability to work effectively in a team environment.
• Must be able to work independently.
• Must have the ability to work in a fast-paced environment.
• Must have excellent customer service skills (friendly, courteous, helpful).
• Must be able to handle confidential information.
• Must demonstrate strong organizational skills and the ability to prioritize work load.
• Must have the ability to deliver quality, accurate work within established deadlines.
• Must have in-depth understanding of applicable products and/ or services and of customer needs and expectations.

Responsibilities

• Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department.
• Demonstrates a solid commitment to all aspects of safety.
• Resolves customer issues and requests in a prompt, courteous, and professional manner.
• Demonstrates sound internal and/or external customer service.
• Achieves customer satisfaction in all customer contacts.
• Provides advice, education, and encouragement to others.
• Independently anticipates and meets internal/external customer needs.
• Increases understanding of customer expectations and improves job skills.
• Follows up with customers when appropriate.
• Provides quality service to both internal and external customers.
• Uses effective communication skills with good judgment.
• Supports the department's administrative needs which could include maintaining of appointment calendars, meeting scheduling and various other responsibilities.

Benefits

• competitive pay plus incentive compensation
• a company-sponsored pension plan
• 401(k) savings plan with matching employer contribution
• a choice of medical, prescription drug, dental, vision, and life insurance programs
• skills development training with tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees