Adults Brokerage Admin Support Officer

Borough of Havering

14d

About The Position

This role provides comprehensive administrative support to the Brokerage Team. The successful candidate will manage shared team inboxes, respond to enquiries, and prioritize urgent matters. They will maintain accurate records and update information within council systems, including Liquidlogic Adult Social Care. The role also involves acting as a key contact for care providers, personal assistants, internal teams, and external partners. Responsibilities include keeping records of residential and nursing bed vacancies, monitoring and maintaining provider contract documentation, preparing reports, and supporting auditing activities. The role also requires organizing meetings, preparing agendas, taking minutes, and assisting with communications and service updates. Additionally, the role supports staff induction processes and contributes to service improvement initiatives, ensuring all information is handled securely and in line with data protection and confidentiality requirements.

Requirements

Experience in providing administrative support.
Proficiency in managing shared inboxes and responding to enquiries.
Ability to maintain accurate records and update information in council systems.
Experience acting as a key contact for various stakeholders.
Skills in record-keeping for vacancies and contract documentation.
Ability to prepare reports and maintain performance data.
Experience in organizing meetings, preparing agendas, and taking minutes.
Familiarity with data protection and confidentiality requirements.

Nice To Haves

Experience with Liquidlogic Adult Social Care system.
Knowledge of residential and nursing bed vacancy management.
Experience in supporting auditing and quality assurance activities.
Experience in assisting with newsletters, provider communications, and service updates.
Experience in supporting staff induction processes.
Contribution to service improvement initiatives.

Responsibilities

Provide comprehensive administrative support to the Brokerage Team.
Manage shared team inboxes, responding to enquiries and prioritising urgent matters.
Maintain accurate records and update information within council systems, including Liquidlogic Adult Social Care.
Act as a key contact for care providers, personal assistants, internal teams, and external partners.
Keep records of residential and nursing bed vacancies, including emergency placements.
Monitor and maintain provider contract documentation and filing systems.
Prepare reports, maintain performance data, and support auditing and quality assurance activities.
Organise meetings, prepare agendas, take minutes, and monitor agreed actions.
Assist with newsletters, provider communications, and service updates.
Support staff induction processes and contribute to service improvement initiatives.
Ensure all information is handled securely and in line with data protection and confidentiality requirements.