Adult Services Social Worker II - Special Assistance / In-Home

Nash County•Nashville, NC

8d•Hybrid

About The Position

The Special Assistance In-Home (SA/IH) program in North Carolina acts as a case manager for frail, elderly, or disabled adults, helping them remain safely in their homes rather than transitioning to institutional care. This role involves comprehensive case management, monitoring client needs, administering program funds, coordinating care with various agencies, intervening in crises, and maintaining accurate documentation. The position requires adherence to confidentiality laws, ethical codes, and service provision guidelines. Disaster duty, including overnight shelter duty, is mandatory. The worker must interpret intake information accurately to determine if protective services are needed for incapacitated, abused, neglected, or exploited individuals. Regular communication with supervisors and participation in training sessions are expected.

Requirements

Basic knowledge of human behavior, social systems, and social institutions.
Awareness of social problem areas - cause and impact on individuals, families and communities - and appropriate resources and methods to work with them.
Basic theory and methods of social casework and groupwork.
Basic knowledge of reflective listening and counseling skills, theory of interpersonal communication and group dynamics.
Ability to recognize dysfunctional behavior, make assessments and develop basic treatment plans.
Ability to function under direct, regular supervision and act professionally on one’s judgments.
Ability to establish constructive relationships with clients and significant others.
Basic intervention knowledge of problem-solving techniques.
Ability to determine client’s need for service and be advised of administrative requirements.
Ability to relate as a professional participant in an agency program and relate in positive or appropriate relationships under adverse conditions.
Stamina and endurance required to perform job duties.
Completion of computer forms requires close visual attention.
Serious and difficult decision-making, difficult interviews, and completing forms require intense mental concentration.
Must adhere to confidentiality laws and Code of Ethics.
Must possess a valid North Carolina Driver License; any restrictions on North Carolina driver's license must not prohibit the performance of the essential functions of the position.

Nice To Haves

Bachelor's degree in social work from an appropriately accredited institution.
Bachelor's degree in a human services field from an appropriately accredited institution and one year of directly related experience.
Bachelor's degree from an appropriately accredited institution and two years directly related experience.
An equivalent combination of education and experience.

Responsibilities

Conducts comprehensive assessments to determine functional status, unmet needs, and safety risks.
Develops and reviews individualized service plans (Adult and Family Service Plans) at least annually.
Conducts face-to-face visits with clients at least quarterly and telephone contacts monthly.
Monitors the use of SA/IH funding to ensure it addresses basic needs (rent, utilities, food).
Collaborates with Income Maintenance Caseworkers (IMC) to determine and verify initial and ongoing financial eligibility.
Acts as a liaison with human service agencies, medical professionals, and family supports.
Responds to client or family crises, mediates conflicts, and advocates for clients within the service delivery system.
Documents all assessments and monitors activities monthly.
Rotates with other staff to handle intake referrals.
Interprets intake information accurately to determine if any person referred is alleged to be incapacitated, abused, neglected or exploited and in need of protective services.
Performs other duties as assigned by Director, Deputy Director, Program Manager or Supervisor.
Performs disaster duty, including mandatory overnight shelter duty.