Adult Services Assistant (Part-Time)

City of O'Fallon, IL • O'Fallon, IL

3d • Onsite

About The Position

Adult Services Assistants contribute significantly to the day-to-day operations of the library by performing clerical duties and providing customer service to patrons. They use their knowledge of technology and other processes to assist patrons with a variety of needs. Adult Services Assistants multi-task, problem solve, exude patience, and teach people new skills surrounding technology. Their primary job function is to identify the patron’s need and help the patron meet that need.

Requirements

• Ability to communicate well with others
• Ability to multi-task and prioritize work while exceeding the expectations of library patrons
• Ability to work independently with little direct supervision
• Ability and desire to work as part of a team
• Ability to work regularly scheduled shifts (including daytime, evening, and weekend hours) and flexibility to work extra hours as needed
• Regular and predictable attendance (this position averages 22.5 hours per week over a four-week rotation)

Nice To Haves

• Some college and two years of customer service preferred. Other combinations of experience and/or education may be considered

Responsibilities

• Provides outstanding customer service in person, via phone, and via email
• Assists patrons with technology needs related to computers, smartphones, tablets, printing, copying, faxing, and online resources such as eBooks and databases
• Processes interlibrary loan requests
• Creates displays and marketing materials
• Contributes to the library’s online presence
• Assists with research involving online resources and microfilm
• Provides notary, proctoring, and passport application services
• Assists colleagues with special events and other projects as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree