Adult Protective Services Worker II

County of Alameda • Oakland, CA

3d • Onsite

About The Position

This classification is part of a two-level, flexibly staffed classification of the Adult Protective Services Worker series, Adult Protective Services Worker I and II, located in the Adult and Aging Services Department of the Social Services Agency (SSA). Employees in this classification will focus on providing protective services to the adult and elderly community within Alameda County through the adult protective services intake process. The Adult Protective Services Worker II classification is distinguished from the higher-level classification of Adult Protective Services Supervisor in that the latter is responsible for providing day-to-day first-line supervision over a group of Adult Protective Services Worker I/II.

Requirements

• Possession of a valid California Motor Vehicle Operator's license.
• Knowledge of crisis intervention techniques and principles.
• Knowledge of principles of sociology and psychology.
• Knowledge of interviewing techniques.
• Knowledge of available community resources and their appropriate utilization.
• Knowledge of relevant Federal, State, and local laws, regulations, and codes.
• Ability to quickly and accurately assess situations encountered.
• Ability to exercise sound judgment in determining courses of action.
• Ability to deal effectively with hostile/aggressive clients and others contacted during work.
• Ability to handle multiple tasks simultaneously.
• Ability to communicate clearly and concisely, both orally and in writing.

Nice To Haves

• Knowledge regarding programs and regulations applicable to Adult Protective Services and will remain informed regarding community resources and their appropriate utilization.
• Exceptional communication skills, both written and oral, and the ability to communicate effectively with diverse groups.
• Outstanding analytical skills, with a demonstrated ability to think logically and arrive at sound conclusions.
• The ability to relate well to people from varied backgrounds, show understanding, courtesy, and present oneself in a diplomatic, professional manner.
• Remarkable organizational skills, including the ability to prioritize tasks and accomplish multiple projects simultaneously, take prompt action to achieve objectives as well as identify issues as they arise and address them proactively.
• The ability to work well under pressure; performing calmly and professionally while working under time constraints.

Responsibilities

• Providing protective services to the adult and elderly community within Alameda County through the adult protective services intake process.

Benefits

• Medical – HMO & PPO Plans
• Dental – HMO & PPO Plans
• Vision or Vision Reimbursement
• Share the Savings
• Basic Life Insurance
• Supplemental Life Insurance (with optional dependent coverage for eligible employees)
• Accidental Death and Dismemberment Insurance
• County Allowance Credit
• Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Voluntary Benefits - Accident Insurance, Critical Illness, Long-Term Care, Hospital Indemnity and Legal Services
• Employee Assistance Program
• Retirement Plan - (Defined Benefit Pension Plan)
• Deferred Compensation Plan (457 Plan or Roth Plan)
• 12 paid holidays
• Floating Holidays
• Vacation and sick leave accrual
• Vacation purchase program
• Catastrophic Sick Leave
• Pet Insurance
• Commuter Benefits Program
• Guaranteed Ride Home
• Employee Wellness Program (e.g. At Work Fitness, Incentive Based Programs, Gym Membership Discounts)
• Employee Discount Program (e.g. theme parks, cell phone, etc.)
• Child Care Resources
• 1st United Services Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level