Adult Protective Services Manager

State of Indiana • Indianapolis, IN

1d • Onsite

About The Position

This role, Adult Protective & Guardianship Services Manager, provides statewide leadership, strategic direction, and operational oversight for Indiana's Adult Protective Services (APS) and Adult Guardianship Services (AGS) programs. This role ensures both programs operate effectively, comply with state and federal requirements, and deliver high-quality services that protect vulnerable and endangered adults across Indiana. This leadership role is responsible for program operations, staff and contractor management, policy development, procurement, contract administration, vendor performance management, quality assurance, claims oversight, budget administration, state and federal reporting, and statewide partnerships. The manager collaborates with leadership, legal partners, service providers, and contracted vendors to strengthen program effectiveness, ensure compliance with contractual performance standards, improve service delivery outcomes, and lead continuous program improvement. This role leads the continued development and expansion of Indiana's Adult Guardianship Services program while overseeing the statewide administration of both APS and AGS.

Requirements

• Five or more years of managerial experience leading social service programs, supervising multidisciplinary teams, and fostering collaborative partnerships.
• Five or more years of experience developing, implementing, and continuously improving complex human service programs.
• Strong contract administration, vendor performance management, claims oversight, and Microsoft Excel skills with the ability to validate vendor performance, ensure accountability, and support data-informed decision-making.
• Specialized knowledge in program subject matter obtained through experience and/or education.
• Extensive knowledge of provider agencies and their programs and services.
• Extensive knowledge of all source materials and references including federal and state laws governing the programs.
• Ability to develop and implement new principles and policies and discern any far-reaching implications.
• Ability to present to both internal and external customers, the public, government officials, and other stakeholders.
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Ability to work effectively with a wide variety of stakeholders.
• Ability to prepare monthly finance and accounting reports to maintain program budget and grants.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Nice To Haves

• A degree is not required. However, at least 9+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Responsibilities

• Establish and monitor program objectives, KPIs, and actions to achieve them.
• Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, or to increase productivity.
• Interpret and explain policies, rules, regulations, or laws to organizations, government or corporate officials, or individuals.
• Recommend and implement corrective action plans to solve program problems.
• Prepare reports for approval, including those for funding or implementation of services.
• Direct or coordinate the financial or budget activities to fund operations, maximize investments, or increase efficiency in the specified program.
• Ensure program requirements meet federal and state policies and grants compliance.
• Develop, train employees or agency consultants on program requirements and usage.
• Coordinate and deliver communication plans and communications.
• Serve on boards of directors and management committees.
• Serve on management committees or other governing boards.
• Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
• Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
• Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed