Adult Outreach Program Manager

GHI Gateway Healthcare•Pawtucket, RI

12h•Onsite

About The Position

Responsible for the clinical and administrative oversight, supervision, and support of the Integrated Health Home (IHH) Team, which provides community-based services and supports to adults living in the community with severe and persistent mental illness. The role requires current knowledge of best practices for treating behavioral health and substance use disorders through an integrated care model involving outreach, engagement, treatment, care coordination, and information and referral. The manager leads an interdisciplinary team to ensure clients receive comprehensive, quality services that promote recovery, rehabilitation, and well-being. Clinical and supervisory experience is required. Brown University Health employees are expected to model the organization’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences; Patient and Community Focus; and Collaborate. Leaders are also expected to Ensure Accountability and Build Effective Teams, Drive Vision and Purpose, and Optimize Work Processes. The role includes maintaining knowledge of best-practice diagnostic, intervention, and treatment strategies; facilitating client admissions, discharges, eligibility assessments, engagement, care coordination, and discharge planning; assigning caseloads and coordinating coverage; and facilitating team and clinical meetings. The manager supervises staff, supports client and family education, coordinates care with medical and clinical practitioners, and provides ongoing staff support, including assistance with outreach, risk assessments, crisis intervention, safety planning, and escalation of care when needed. The manager also helps identify client and family needs and arrange referrals; monitors payor eligibility, authorizations, billing, and required reporting; hires, orients, trains, supervises, and evaluates staff; addresses performance concerns; ensures compliance with applicable regulations and organizational policies; monitors documentation and program budgets; and completes administrative tasks such as approving payroll, mileage, and benefit time. The manager is expected to conduct themselves professionally and ethically and perform other duties as assigned or needed.

Requirements

At least 2 years of experience supervising program staff.
Demonstrated expertise working with adults with behavioral health needs.
Knowledge of behavioral health disorders, substance use disorders, and chemical dependency treatment in accordance with the core functions of counseling.
Knowledge of community resources for clients with behavioral health or substance use disorders.
Valid driver's license and use of a car during normal working hours, or other means of transportation to perform the major job functions.
Automobile liability insurance coverage for the vehicle being used in accordance with Center requirements.
Ability to effectively present information to supervisors, treatment staff, clients, and family members.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Demonstrated ability to maintain effective working relationships with members of a multidisciplinary treatment team.
Ability to successfully complete all required training and certifications.
Oral and written communication skills, including speech, grammar, spelling, and legibility, sufficient for effective and appropriate communication.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, manually or with a calculator.
Comply with Gateway Healthcare ethics, codes of conduct, policies, and procedures.
Access and use client health-record information only as necessary to perform job duties and in accordance with assigned access levels and organizational policies.
Respect the sensitive, private, and legally protected nature of client information and access, use, disclose, or request it only as necessary to perform job duties.

Nice To Haves

Master’s degree in a related field, RN, or licensed independent practitioner (LICSW, LMHC, LMFT, LCDP) preferred.

Responsibilities

Maintain current knowledge of best-practice diagnostic, intervention, and treatment strategies for adults experiencing severe and persistent mental illness and substance use disorders.
Facilitate client admissions and discharges; assess program eligibility, treatment engagement, appropriate level of care, care coordination, and discharge planning.
Assign client caseloads, ensure care follows individualized treatment plans, and coordinate coverage as needed.
Facilitate team morning and clinical meetings to support collaboration and coordinated care.
Supervise staff in educating and supporting clients and families regarding diagnoses, treatment options and recommendations, and self-care techniques.
Coordinate client care with psychiatrists, primary care physicians, and other medical or clinical practitioners, including facilitating appointments.
Provide daily supervision and support to staff and assist with outreach, risk assessments, crisis intervention, safety planning, and escalation of care as needed.
Help staff identify client and family needs and make appropriate referrals for services such as housing, education, vocational support, social or leisure activities, financial assistance, food, transportation, medical care, and substance use services.
Monitor payor sources for qualifying services, ensure authorization processes are in place, and ensure correct billing codes and charges are used.
Ensure required data is collected and reports are submitted to BHDDH/Gateway within required timeframes; provide other reports and data analyses as requested.
Hire, orient, train, and evaluate program staff in accordance with Gateway Healthcare policy.
Provide individual and group supervision and maintain supervision records in accordance with BHDDH regulations and Gateway policies and procedures.
Monitor and address staff performance concerns.
Assist the finance department with authorization and billing issues.
Monitor and ensure compliance with BHDDH regulations and Brown University Health/Gateway policies and procedures.
Ensure staff complete documentation in accordance with Gateway policies and procedures.
Monitor program budgets for compliance with revenue and expense targets.
Complete administrative tasks, including approving payroll, mileage, and benefit time.
Conduct oneself professionally and ethically in accordance with Gateway Healthcare policy and professional ethical guidelines.
Perform other duties and responsibilities as assigned or needed.