Adult Outpatient Program Manager

Compass Health•Bellingham, WA

1d•Hybrid

About The Position

The Program Manager directs the ongoing operations of outpatient behavioral health services within an assigned program area. This leadership role provides clinical and administrative supervision to staff, ensures efficient program operations, and supports high-quality, accessible, and compliant care. The Program Manager collaborates across disciplines and departments to ensure continuity of care, operational effectiveness, and achievement of program goals, and serves as a key leader supporting staff development and program performance.

Requirements

MA, MS, or MSW degree in a Behavioral Science related field.
Qualifies as a Mental Health Professional (MHP) as defined by Washington Administrative Code (WAC).
Minimum of four (4) years of direct clinical service experience in a behavioral health setting.
Experience providing treatment planning, therapy, case management, and crisis intervention.
Knowledge of or ability to learn Evidence-Based Practices.
Washington State Approved Supervisor Training required prior to providing clinical supervision.
Must obtain Agency Affiliated Counselor status if not already licensed.
Valid Washington State Driver’s License and current insurance required.
Strong leadership, administrative, and clinical supervision skills.
Ability to plan, organize, direct, and manage program operations.
Ability to work effectively with individuals experiencing complex needs and multi-system involvement.
Strong conflict resolution and problem-solving skills.
Excellent organizational and communication skills.
Proficiency with electronic medical record systems and general computer use.
Ability to pass required background checks.

Nice To Haves

Current Washington State licensure (or equivalent) preferred.
Dual certification in Chemical Dependency Treatment preferred.
Previous supervisory or management experience preferred.

Responsibilities

Oversee day-to-day program operations to ensure efficient service delivery and access to care.
Provide clinical and administrative supervision, including hiring, onboarding, training, coaching, and performance evaluation.
Develop and maintain staffing plans to meet service demand and productivity expectations.
Ensure services are delivered in accordance with agency policies, regulatory requirements, and payer expectations.
Develop and implement staff training plans and conduct annual evaluations.
Maintain compliance with all building, health, fire, and safety standards.
Oversee business operations including billing, data management, and compliance requirements.
Participate in budget development and monitor budget, policies, and productivity standards.
Ensure clinical documentation meets agency and regulatory guidelines.
Support quality improvement initiatives based on client satisfaction, outcomes, and performance indicators.
Foster a positive, solution-focused team environment aligned with Compass Health values.
Provide crisis intervention, consultation, and operational support to staff and other programs as needed.
Coordinate services with health plans, hospitals, courts, law enforcement, community organizations, and other partners.
Represent Compass Health in community meetings, committees, and external partnerships.
Serve as backup to the Director for meetings, presentations, and leadership responsibilities.
Develop and share expertise in Evidence-Based Practices and behavioral health services with staff.
Participate in regularly scheduled supervision and team meetings.
Maintain compliance with required trainings, certifications, and licensing standards.
Adhere to ethical and professional standards consistent with agency policy and state regulations.
Ensure protection of client protected health information in accordance with HIPAA and agency policies.
Demonstrate commitment to diversity, equity, inclusion, and multicultural competency.
Demonstrate alignment with Compass Health’s Strategic Intention, Core Values, and Core Competencies.

Benefits

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Account (FSA) options
Employer-paid Life and Long-Term Disability Insurance
Employee Assistance Program (EAP)
Generous Paid Time Off (PTO)
Paid Holidays
403(b) Retirement Plan with Employer Match
Professional Development Funds
Education Leave Opportunities
Employee Wellness Programs
Opportunities for Growth and Advancement
A mission-driven culture dedicated to improving lives and strengthening communities