Adult Library Services Ambassador (Part-Time, 15 hours per week)
About The Position
This position involves extensive interaction with the public, both in person and by phone. Whether you're recommending a great read, troubleshooting a question, or introducing someone to a new resource, you'll play a key role in creating positive library experiences and helping patrons find more than they expected. The Adult Library Services Ambassador serves as a welcoming first point of contact at the adult service desks, providing essential reference, readers' advisory, and technology assistance. This role is dedicated to elevating the patron experience by actively promoting library services, resources, and programming, ensuring that every community member has a meaningful and successful visit.
Requirements
- Bachelor’s Degree or LTA Certificate or equivalent combination of education and relevant work experience
- Available to work evenings and weekends
- Excellent interpersonal skills and ability to maintain and foster cooperative, courteous working relationships with a multicultural/multigenerational staff and patron population
- Knowledge of products, services, and current trends and issues in library practices
- Knowledge of and interest in media, fiction, and nonfiction materials for adults
- Successfully handles multiple tasks and projects simultaneously
- Can listen, analyze, problem solve, and exercise good judgment when handling both routine and non-routine issues
- Works independently and prioritizes tasks to meet deadlines
- Adaptable to changes in existing practices, library routines, and workflows
- Can operate a personal computer; has knowledge of ILS software, email, Windows, Excel, and basic word processing functions
- Ability to learn, assist others, and perform basic troubleshooting on a variety of library technologies
- Ability to sit, walk, stand, bend, and stoop on an occasional basis.
- Ability to grasp, push, pull objects such as files, file cabinet drawers, and ability to reach overhead.
- Ability to lift up to 25 lbs. on an occasional basis.
Nice To Haves
- Familiarity with literature desired
Responsibilities
- Serves as a welcoming first point of contact at the adult service desks.
- Provides essential reference, readers' advisory, and technology assistance.
- Actively promotes library services, resources, and programming.
- Ensures that every community member has a meaningful and successful visit.
- Recommends great reads.
- Troubleshoots patron questions.
- Introduces patrons to new resources.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
