Adult ED Unit Secretary - Part time - various shifts - Augusta, GA

Wellstar Health System

21h•Onsite

About The Position

The Unit Secretary functions under the direction of the Nurse Manager and Assistant Nurse Manager to facilitate the provision of safe, age-appropriate, and culturally aware patient care by performing clerical and receptionist functions. This includes computer order entry, retrieval of data, maintaining unit supplies, transporting supplies/equipment/patient medications, preparing and maintaining patient charts, providing customer service, and acting as the central communication source on the nursing unit. Wellstar is a nationally ranked and locally recognized healthcare system committed to enhancing the health and well-being of every person they serve.

Requirements

High School Diploma or GED
Ability to read, write, and speak the English language.
Strong customer service and interpersonal skills.
Ability to collaborate with other healthcare providers.
Ability to multi-task.
Ability to function in stressful and emergency situations.
Strong detail orientation.
Basic computer skills.
Ability to enter information into an electronic medical record.
Basic medical terminology.

Nice To Haves

Less than 1 year clinical experience in an acute care setting.

Responsibilities

Facilitate the provision of safe, age-appropriate, and culturally aware patient care.
Perform clerical and receptionist functions including computer order entry and data retrieval.
Maintain unit supplies and transport supplies, equipment, and patient medications.
Prepare and maintain patient charts.
Provide customer service and act as the central communication source on the nursing unit.
Partner with the healthcare team, patient, and family to provide excellent customer service.
Protect patient rights and dignity at all times.
Build relationships with the family and maintain confidentiality.
Participate in hourly patient rounding.
Maintain paper medical records and scan documents into the electronic medical record.
Resolve patient concerns and proactively offer assistance and comfort measures.
Answer telephone calls and patient call lights, communicating patient needs to the healthcare team.
Facilitate patient admission, transfer, and discharge.
Track bed activity and notify housekeeping of patient discharge.
Assist in unit flow management during code situations.
Request patient escort when appropriate and facilitate patient direct admission.
Monitor data entry for key patient safety information.
Support initiatives of the healthcare team and participate in interdisciplinary rounds as a scribe.
Perform charge reconciliation, notify nurses of physician arrival, and perform audits.
Perform staffing reconciliation in Smart Square.
Complete and submit supply requisitions, accept and stock deliveries, and place orders for durable medical equipment.
Participate in unit performance improvement initiatives and support professional nursing practice.
Transport unit supplies, patient care supplies, medications, and equipment as assigned.
Use effective written and oral communication skills with patients, staff, physicians, family, and visitors.
Use safety communication techniques and place physician and ancillary consults.
Maintain computer and other related IT equipment and report malfunctions.
Act as a liaison between patients and diagnostic areas, communicating anticipated times for tests/procedures.
Maintain and act as a unit expert regarding patient care documentation tools, especially during downtime.
Facilitate data recovery during downtime.
Communicate patient care concerns/problems/emergencies to the RN.
Use positive and respectful communication with all members of the healthcare team, patients, and families.
Provide a safe environment for unit operations, including consistent hand hygiene and appropriate PPE/Infection control policies.
Keep patient rooms and unit areas clean and free of clutter.
Reinforce the importance of universal precautions with patients and their families.
Operate Xenex machines after patient discharge and perform environment of care rounds.
Comply with all Wellstar Health System policies, standards of work, and code of conduct.