Unit Secretary - OB | Irregular Part-Time, Shifts Vary

Phelps Health

15h•Onsite

About The Position

Under the general supervision of the Director with direct leadership oversight by the Shift Manager, the Unit Secretary performs reception and secretarial duties and provides occasional indirect patient care activities. Essential Duties and Responsibilities include performing all aspects of assigned tasks and patient care activities to improve quality outcomes, enhance patient safety, and to provide accurate information to healthcare team members and the patient and their family, thus supporting the Mission and Vision of Phelps Health. Patient care activities are conducted in accordance with standards identified in facility policy and procedures and consistent with applicable licensing/governing authorities. The role also involves performing clerical duties to support department actions systematically, efficiently, and with attention to accuracy. Duties include processing physician orders, coordinating necessary actions with ancillary departments, distributing clinical information, maintaining awareness of patient flow to/from the department, and communicating information between team members timely. Tasks include filing, printing/copying/faxing, entering charges, completing supply inventory and/or ordering, completing department-specific log books and audits, preparing the medical chart for transfer/admission, disassembling the medical chart upon discharge with all documents labeled with accurate patient identification, managing telephone calls and routing accurately and timely, and maintaining office equipment. The Unit Secretary also performs indirect patient care activities such as transportation within and outside the department, placing bedside monitoring onto and off patients, and answering call lights at the desk or bedside. The role requires professionally greeting patients and visitors and coordinating their flow to appropriate waiting areas or ensuring they are directed to the correct staff persons, keeping patients and visitors informed. The Unit Secretary works independently, meets commitments and deadlines, accepts accountability for actions, keeps information organized and accessible, manages time well, maintains a clean and functional work area, handles change, stays focused, and performs well under pressure. Effective communication with patients, visitors, and staff is essential, in a manner that reduces barriers, overcomes conflicts through de-escalation techniques, and shares pertinent patient information such as status changes among healthcare team members. The role requires demonstrating use of Phelps Health Standards of Behaviors, documenting all pertinent and relevant information into the patient’s medical record in a timely and professional manner, and documenting supportive information to ensure responsible stewardship of Phelps Health goals and visions. Competencies are demonstrated through participation in required facility and departmental education, competency testing, quality audits (including Core Measures, regulatory and facility/department data collections), and council participation. Competency standards are utilized to guide care provision, including infection prevention, hand hygiene, and safe handling and lifting.

Requirements

High School diploma or equivalent required.
Proficiency in typing and computer skills required.
American Heart Association Basic Life Support (BLS) required.
Considerable mental concentration required.
Lifting up to 35 pounds, turning activities and frequent walking required.
Intermittent but frequent standing, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching.
Accuracy, thoroughness, and attention to detail required.

Nice To Haves

At least one year experience in clerical, receptionist, and/or hospital duties preferred.

Responsibilities

Performs reception and secretarial duties.
Provides occasional indirect patient care activities.
Processes physician orders.
Coordinates necessary actions with ancillary departments.
Distributes clinical information.
Maintains awareness of patient flow to/from the department.
Communicates information between team members timely.
Performs filing, printing/copying/faxing.
Enters charges.
Completes supply inventory and/or ordering.
Completes department-specific log books and audits.
Prepares the medical chart for transfer/admission.
Disassembles the medical chart upon discharge with all documents labeled with accurate patient identification.
Manages telephone calls and routes them accurately and timely.
Maintains office equipment.
Performs indirect patient care activities such as transportation within and outside the department.
Places bedside monitoring onto and off patients.
Answers call lights at the desk or bedside.
Professionally greets patients and visitors and coordinates their flow to appropriate waiting areas or ensures they are directed to the correct staff persons.
Keeps patients and visitors informed.
Works independently, meets commitments and deadlines, accepts accountability for actions, keeps information organized and accessible, manages time well, maintains a clean and functional work area, handles change, stays focused and performs well under pressure.
Communicates effectively with patients, visitors and staff in a manner that reduces barriers, overcomes conflicts through use of de-escalation technique, and shares pertinent patient information such as status changes among healthcare team members.
Documents all pertinent and relevant information into the patient’s medical record in a timely and professional manner.
Documents supportive information to ensure responsible stewardship of Phelps Health goals and visions.
Demonstrates competencies through participation in required facility and departmental education, competency testing, quality audits (includes Core Measures, regulatory and facility/department data collections) and council participation.
Utilizes competency standards to guide care provision (including infection prevention, hand hygiene, safe handling and lifting).