Adult Care Coordinator - Jefferson County

Childrens Home of Jefferson•Watertown, NY

1d•Onsite

About The Position

The Adult Care Coordinator provides comprehensive, person-centered care coordination and care management for eligible members experiencing emotional and/or behavioral problems or complex combinations of chronic conditions and serious mental illnesses. Working with members, their families or supports, and provider agencies, the coordinator helps members navigate medical, behavioral, and social service systems and supports access to quality care without barriers. The role includes conducting strength-based assessments, identifying and referring members to needed services and community supports, advocating for members, and developing individualized service plans based on their needs. The position is full-time, requires traditional and non-traditional hours, on-site and off-site/remote work, participation in an on-call rotation, and travel throughout the service area.

Requirements

Associate’s degree in psychology, sociology, human services, or a related field; candidates with only a high school diploma and appropriate and sufficient experience may be considered for the children population.
Relevant experience, licensure, or certification in a related field, such as LPN or CASAC, may substitute for an associate’s degree.
Strong organizational abilities and office skills.
Excellent interpersonal skills and ability to work as part of a team with diverse populations.
Effective oral and written communication skills and ability to work cooperatively with others.
Detail-oriented, with excellent time-management skills.
Self-direction, tact, diplomacy, and the ability to communicate clearly, courteously, and professionally.
Ability to adapt productively to change and handle other duties as assigned.
Valid New York State driver’s license.
Successful completion of routine pre-employment requirements mandated by the New York State Department of Health, Office of Mental Health, and Office of Children and Family Services, as well as ongoing clearances and exclusion checks. Requirements include employment health requirements, reference checks, criminal background checks/fingerprinting, State Central Registry clearance, and eligibility to work in the United States.

Nice To Haves

Bachelor’s degree is strongly preferred.

Responsibilities

Help members identify strengths and develop problem-solving strategies that enhance those strengths.
Support transitions between higher and lower levels of care according to each member’s needs.
Provide high-intensity care management services.
Help members access available community services.
Conduct strength-based assessments and develop individualized service plans in collaboration with members, families, and service providers.
Use an integrated approach to service planning and delivery, providing wraparound services tailored to each member.
Within one business day, follow up with members to help ensure follow-up care is scheduled and provided and referrals to community resources are completed, with the goal of minimizing emergency room visits and subsequent hospitalizations.
Maintain accurate records in the designated EMR and complete assessments and documentation in a timely, professional, and accurate manner.
Ensure members are eligible and appropriate for enrollment and continued enrollment.
Collaborate with care-team members and schedule and facilitate team meetings.
Travel throughout Jefferson, Lewis, Oswego, and St. Lawrence Counties and participate in the on-call rotation.
Complete required post-hire Mandated Reporter Certification and Corporate Compliance Training, attend Train the Trainer training, become an NTDC Facilitator, and maintain that certification.