SDS - ADRC Specialist

Human Resources•Toledo, OR

7d•$24 - $34

About The Position

The ADRC Specialist provides initial screening and information for people seeking aging and disability services in the community. The role connects consumers with information and assistance, referrals to community agencies and programs, and appropriate Senior and Disability Services staff. The specialist interviews consumers by phone and, when needed, in their homes to identify needs and available services. This is a union-represented, FLSA non-exempt position eligible for overtime. Regular attendance is required, and the position is a mandatory reporter under statutory requirements. The role also conducts community outreach, gives presentations, follows up to help consumers access services, and advocates for consumers as needed. Administrative responsibilities include maintaining accurate records in state and internal systems, attending meetings and training, and carrying out other duties assigned by the supervisor. The position receives supervision from the Senior and Disability Services Program Supervisor and has no supervisory responsibilities. Work is performed primarily in an office using a personal computer, telephone, and other office equipment. The job involves extended sitting and extensive computer and telephone use. Field work requires transportation and use of a laptop. The position may involve exposure to people exhibiting irrational or hostile behavior, contagious diseases, and domestic animals during client visits. Occasional travel to meetings and training is required.

Requirements

Bachelor’s degree preferred, or an associate degree plus three years of experience in social services, along with experience in customer relations, call management, information and assistance, or a related field that includes phone assessment and triage skills; alternatively, an equivalent combination of education, training, and experience demonstrating the ability to perform the job.
Knowledge of or experience working with information and referral taxonomy.
Broad knowledge of and familiarity with issues and concerns affecting older adults and people with disabilities.
Ability to operate a personal computer and experience with Microsoft software.
Ability to learn and apply confidentiality rules for client and provider records.
Attention to detail and ability to maintain accurate, up-to-date records and prepare reports using ADRC resources.
Ability to summarize data and write accurate, concise, clear narratives and reports.
Ability to interview and communicate effectively with older adults, people with disabilities, and their family members.
Ability to work independently, organize and structure work, handle multiple projects and a high volume of work, and initiate work with minimum supervision.
Good interpersonal and customer service skills and effective verbal communication.
Ability to establish and maintain positive working relationships with staff, consumers, other agencies, and the public.
Ability to prepare and deliver effective presentations.
Ability to assess individuals in their homes to determine appropriate services or community referrals.
Valid Oregon Driver’s License or reliable transportation to travel throughout the three-county area.
Ability to obtain certification through the Alliance of Information Referral Specialist (AIRS).
Successful completion of a criminal history and driving record check.
Regular attendance is required.
Bilingual English/Spanish is encouraged.

Nice To Haves

Bachelor’s degree.
Bilingual English/Spanish.

Responsibilities

Provide information and referrals to programs administered by OCWCOG and to other community programs and service providers.
Make initial contact with consumers by telephone, email, home visit, or walk-in contact.
Screen individuals and help identify long-term and short-term care needs, programs, and benefits based on income and service criteria.
Make service referrals using the state-managed ADRC database and applicable policy.
Mail consumers information about services and applications.
Respond to situations requiring short-term assistance and to referrals made by service providers and community members.
Interview consumers, service providers, and community members about consumer service needs.
Arrange or develop assistance resources through family, neighbors, churches, and service organizations as needed.
Coordinate with medical and mental health professionals as needed.
Receive Preadmission Screening requests from hospitals and nursing facility staff and enter screening data for PAS case managers.
Conduct screenings for services provided by OCWCOG.
Record calls and consumer encounters in appropriate state and internal information systems and update the state-managed ADRC Referral database as policy directs.
Report suspected abuse or neglect of specified adults and children to appropriate agencies as a mandated reporter.
Provide presentations and outreach to community groups and businesses.
Follow up to help consumers access appropriate resources and services.
Advocate for consumers as needed, including facilitating referrals to community service groups and agencies.
Attend meetings, staffing, and training as directed by the supervisor.
May assess or reassess consumers for the home-delivered meals program if directed.
Perform other related duties as assigned by the supervisor.