ADRC Professional

Milwaukee County•Milwaukee, WI

6d•$25 - $38

About The Position

The ADRC Professional – Options Counselor works under general supervision for Milwaukee County’s Aging and Disability Resource Center. The role provides Options Counseling, determines functional eligibility for Wisconsin Long-Term Care programs, and conducts enrollment and disenrollment counseling. Professionals meet with older adults and adults with disabilities, their families, caregivers, and partner agencies to assess circumstances, goals, and needs and connect customers with resources that support independent, safe, and healthy living. The position requires extensive knowledge of available resources and state regulations and fulfills functions required under the ADRC contract with the State of Wisconsin. The position completes approximately 15 to 20 Long-Term Care Functional Screens per month and documents customer interactions, assessments, and required reports. The professional provides unbiased information about long-term care programs and providers, explains eligibility and financial impacts, researches community resources, and follows up with customers. The role also participates in work groups, process improvement, county initiatives, and outreach activities. The starting hourly range is $26.25 to $28.00.

Requirements

Must be a current Wisconsin resident at the time of application.
Valid Wisconsin Driver’s License and reliable, insured personal vehicle, both maintainable throughout employment.
One of the following education and experience combinations: high school diploma/GED and at least five years of experience in Human Services, Case Management, or a related field; associate degree in human services and at least two years of relevant experience; or bachelor’s degree in human services and at least one year of relevant experience.
Intermediate knowledge of Microsoft Office Suite, including Teams, Word, and Excel.
Intermediate experience with CARES, ForwardHealth, FSIA, and a case management system.
Achieve Long-Term Care Functional Screen certification within one month of employment and pass the biennial examination to maintain certification.
Achieve Options Counseling Standards certification within two months of employment and maintain certification under state regulations.
Knowledge of federal, state, and local laws and programs relating to social services for target populations, and knowledge of community resources and services.
Customer focus, excellent verbal communication, patience, succinct writing, professionalism, critical thinking, and accountability.
Ability to work collaboratively with other units and organizations within and throughout the county.
Proficiency in data collection and analysis and use of general office equipment.
Submit a full account of training and experience during the application process; candidates may be asked to take written or performance tests.
Possess minimum qualifications at the time of filing the application.

Responsibilities

Meet with customers, families, caregivers, and partner agencies by phone and in person to assess customers’ situations, goals, and needs; provide information, decision support, and follow-up.
Achieve and maintain Options Counseling certification throughout employment.
Research Medicaid eligibility using CARES and ForwardHealth.
Achieve Long-Term Care Functional Screen certification within one month of employment and maintain certification through quality reviews, training, knowledge of current state instructions, and biennial recertification.
Use motivational interviewing to conduct functional assessments covering activities of daily living and related abilities, score abilities under state instructions, and document objective, detailed narratives in Gateway/FSIA.
Review and research medical diagnoses and records related to functional deficits; complete 15 to 20 functional screens per month.
Explain Wisconsin Long-Term Care Medicaid programs, services, and eligibility, including Family Care, Partnership, IRIS, and PACE, using state-approved publications and without influencing customer decisions.
Provide unbiased information about Managed Care Organizations and IRIS Consultant Agencies, and assist IRIS customers with choosing a Fiscal Employer Agent.
Explain the individual financial and personal effects of enrolling in or disenrolling from Long-Term Care Medicaid programs.
Document customer and collateral interactions in the case management system, complete state-required encounter reports, maintain 100% time reports in 15-minute increments, maintain confidentiality, and update customer demographics as needed.
Research public and private providers and programs and provide current information about eligibility, costs, services, and application methods.
Explain complex information accessibly to people with varying physical and cognitive abilities, including developmental disabilities, hearing or vision limitations, and memory loss.
Answer customer questions about financial eligibility, applications, cost share, patient liability, and the effects of income and assets; maintain knowledge of Medicaid types, Community Waivers, institutional programs, and Medicare Savings Programs.
Participate in internal and external work groups, process improvement projects, county initiatives, and outreach activities; contribute to best-practice discussions, case consultation, and service development.
Perform other duties as assigned.