ADR, Customer Connections & Legal Assistant

Mitsubishi Motors • Franklin, TN

7d • Hybrid

About The Position

The ADR, Customer Connections & Legal Assistant provides administrative, operational, and legal support for dispute resolution, customer advocacy activities, and the Legal Department. The role coordinates legal and administrative processes, maintains records and documentation, manages deadlines, supports litigation-related activities, and assists with financial and executive support functions. It works closely with Customer Connections, Legal, Audit, Government & Industry Relations, regional teams, business stakeholders, and vendors to support risk mitigation, customer satisfaction, and operational effectiveness.

This position is based at Mitsubishi Motors North America's Franklin, Tennessee headquarters. The Customer Connections team follows a hybrid schedule, with the posting describing 1–2 office days and 3–4 remote days per week; the benefits section separately describes approximately two remote days and three office days. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Travel is minimal and primarily limited to local dealerships and the Franklin technology center. The role reports to the Manager, Customer Connections and Alternative Dispute Resolution.

Requirements

• At least 3 years of administrative, legal administrative, customer service, or business support experience.
• Experience managing multiple priorities, deadlines, and confidential information in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience preparing reports, maintaining records, and coordinating activities across multiple departments.
• Ability to work independently and build effective relationships with internal and external stakeholders.
• Strong attention to detail and commitment to accuracy.

Nice To Haves

• Experience supporting legal, dispute resolution, compliance, claims, or customer advocacy functions.
• Familiarity with litigation support, legal document management, discovery processes, or records retention.
• Experience processing invoices, accruals, expense reports, or vendor payments.
• Experience providing administrative support to senior leaders or executives.
• Notary Public certification or willingness to obtain certification.
• Experience working in a highly regulated environment requiring discretion and confidentiality.

Responsibilities

• Provide administrative support to the ADR, Customer Connections, Legal, Audit, and Government & Industry Relations teams.
• Manage confidential department mail, legal correspondence, and records.
• Support dispute resolution, arbitration, litigation, and customer escalation activities.
• Process lien releases and maintain legal, dispute, and litigation files.
• Assist with litigation discovery, document collection, reporting, and coordination with internal and external counsel.
• Monitor critical deadlines and ensure timely completion of legal, operational, and departmental activities.
• Process invoices, accruals, expense billing, check requests, and payments while maintaining accurate records.
• Prepare reports, maintain data, and support audits, compliance activities, and special projects.
• Provide administrative and executive support, including calendar management, meeting coordination, travel arrangements, and expense administration.
• Partner with regional teams, business stakeholders, and vendors to support issue resolution and departmental objectives.
• Maintain notary certification and perform notary services as needed.
• Manage multiple priorities, maintain confidentiality, and deliver high-quality work within established deadlines.
• Perform other duties and special projects as assigned.
• Build understanding of Customer Connections and ADR functions, ADR principles, processes, and billing requirements.
• Support Specialists across ADR and Customer Connections, the Customer Connections Manager, and team members internally and in the field.
• Develop and implement a structured process for accurate billing records and support monthly billing reports for executive leadership.
• Identify and contribute to process and workflow improvements, team efficiency, and an improved customer experience.

Benefits

• Medical, dental, and vision plans.
• Discounted employee lease car program, including insurance, maintenance, and registration, with no down payment or credit check required.
• 401(k) with company match and annual contributions based on years of service.
• Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed