ADR, Customer Connections & Legal Assistant

Mitsubishi Motors North America, Inc. • Franklin, TN

7d • Hybrid

About The Position

The ADR, Customer Connections & Legal Assistant provides administrative, operational, and legal support for dispute resolution and customer advocacy activities, as well as the Legal Department. The role helps ensure customer concerns are addressed efficiently, legal and administrative obligations are met, and key business activities are completed accurately and on time. Working with Customer Connections, Legal, Audit, Government & Industry Relations, regional teams, business stakeholders, and vendors, this position contributes to risk mitigation, customer satisfaction, and operational effectiveness.

Based at Mitsubishi Motors North America's headquarters in Franklin, Tennessee, the role supports dispute resolution, arbitration, litigation, customer escalations, legal processes, records, deadlines, billing, reporting, and executive administration. It requires strong organization, accuracy, discretion, and the ability to handle multiple priorities collaboratively. The position reports to the Manager, Customer Connections and Alternative Dispute Resolution.

The Customer Connections team follows a hybrid schedule. The posting describes working in the office one to two days per week and remotely three to four days per week; its benefits section separately describes approximately two remote days and three in-office days. Standard hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with a one-hour lunch break. Travel is minimal and primarily to local dealerships and the Franklin technology center.

Requirements

• At least 3 years of administrative, legal administrative, customer service, or business support experience.
• Experience managing multiple priorities, deadlines, and confidential information in a fast-paced environment.
• Strong organizational, communication, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience preparing reports, maintaining records, and coordinating activities across multiple departments.
• Ability to work independently while building effective relationships with internal and external stakeholders.
• Strong attention to detail and commitment to accuracy.

Nice To Haves

• Experience supporting legal, dispute resolution, compliance, claims, or customer advocacy functions.
• Familiarity with litigation support, legal document management, discovery processes, or records retention.
• Experience processing invoices, accruals, expense reports, or vendor payments.
• Experience providing administrative support to senior leaders or executives.
• Notary Public certification or willingness to obtain certification.
• Experience working in a highly regulated environment requiring discretion and confidentiality.

Responsibilities

• Provide administrative support to the ADR, Customer Connections, Legal, Audit, and Government & Industry Relations teams.
• Manage confidential department mail, legal correspondence, and records.
• Support dispute resolution, arbitration, litigation, and customer escalation activities.
• Process lien releases and maintain legal, dispute, and litigation files.
• Assist with litigation discovery, document collection, reporting, and coordination with internal and external counsel.
• Monitor critical deadlines and ensure timely completion of legal, operational, and departmental activities.
• Process invoices, accruals, expense billing, check requests, and payments while maintaining accurate records.
• Prepare reports, maintain data, and support audits, compliance activities, and special projects.
• Provide administrative and executive support, including calendar management, meeting coordination, travel arrangements, and expense administration.
• Partner with regional teams, business stakeholders, and vendors to support issue resolution and departmental objectives.
• Maintain notary certification and perform notary services as needed.
• Manage multiple priorities, maintain confidentiality, and deliver high-quality work within established deadlines.
• Perform other duties and special projects as assigned.
• Support ADR calendar management, billing, resolution activities, monthly billing reports for executive leadership, and process improvement.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Discounted employee lease car program, including insurance, maintenance, and registration fees, with no down payment or credit check required.
• 401(k) with company match and annual contributions based on years of service.
• Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
• Up to 30 days of paid time off, including holidays, vacation, and other leave options.
• Hybrid working environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed