Part-Time Adoptions Specialist (Adoptions-Everyday Adoption Center)

Lexington Humane Society•Lexington, KY

11d

About The Position

The Adoptions Specialist works in the Adoptions-Everyday Adoption Center, welcoming customers, answering questions, and assisting potential adopters. The role requires detailed knowledge of animals available for adoption and supports customers in selecting suitable pets while following established procedures. The specialist also provides animal care, maintains adoption records and online listings, completes adoption processes and follow-up, and helps maintain a welcoming, service-focused adoption environment. This part-time position requires 20 hours per week, and weekend availability is required. Weekly schedules are not fixed and are published one week in advance. Shifts may begin as early as 8:30 a.m. and end as late as 8 p.m. Candidates must be at least 18 years old, have a high school diploma or GED, and hold a valid driver’s license. A motor vehicle background check is required.

Requirements

Must be available to work 20 hours per week.
Weekend availability is required.
Must be at least 18 years of age.
High school diploma or GED required.
Must have a valid driver’s license.
Must submit to a motor vehicle background check.
Strong commitment to the mission and purpose of the Lexington Humane Society (LHS) and Lexington-Fayette Animal Care and Control (LFACC).
Ability to work a schedule that is not set weekly; schedules are published one week in advance.

Responsibilities

Prioritize compassionate and humane treatment of animals.
Clean and sanitize housing for dogs and cats according to animal care standards.
Provide timely routine aftercare for animals available for adoption.
Promptly report animals with possible medical needs to a veterinary technician.
Administer vaccinations and medications to animals.
Maintain working knowledge of individual animals’ health and temperament.
Update detailed notes in Shelter Buddy promptly.
Check in adoptable animals and make identification cards for them.
Complete activities consistently with Standard Operating Procedures (SOP).
Maintain detailed knowledge of animals available for adoption.
Ensure adoptable animals’ information and photos are in Shelter Buddy and on the LHS website.
Circulate through the facility and assist potential adopters.
Help customers select appropriate pets while following SOP.
Ensure adoption questionnaires are completed and reviewed in detail.
Complete a general evaluation of animals before completing adoptions.
Ensure quality five-day follow-up calls are completed.
Complete adoption paperwork and financial transactions carefully and thoroughly.
Review post-operative care instructions with customers when needed.
Deny adoptions respectfully and diplomatically when necessary.
Offer products for new pets to every customer completing an adoption.
Clean and maintain the adoptions area and conference room.
Provide exceptional customer service and create a welcoming, service-focused Adoption Center environment.
Answer customer inquiries with correct information and handle incoming phone calls patiently and respectfully.
Sell LHS merchandise, pet licenses, and pet insurance.