Adoptions Coordinator

Brother Wolf Animal Rescue Inc•Woodfin, NC

8d•$20 - $20•Hybrid

About The Position

The Adoption Coordinator is often the first point of contact between the public and Brother Wolf. They are responsible for answering phone calls, returning emails, and greeting people with warmth and enthusiasm when they walk through the doors. The Adoption Coordinator oversees the day-to-day coordination of the adoption process, including scheduling and facilitating adoption appointments and providing thoughtful, individualized adoption counseling. They also support a variety of administrative tasks, including maintaining accurate and engaging animal bios, updating adoption-related information, keeping records current, and preparing documentation for adoption packets.

Requirements

Must be at least 18 years of age
High school diploma or GED required
Ability to read, write, and understand English with excellent written & verbal communication required
1+ year of experience in customer service, office administration, hospitality, or similar
Proficiency in basic computer skills & programs including Google G Suite required
Physical ability to walk and or stand on your feet throughout a normal workday required. Ability to bend and squat. Physical ability to engage in repetitive motions of legs, arms, and hands and to hear and see clearly.
Allergic conditions, which may be aggravated when handling or working with animals, may be a disqualification.

Nice To Haves

Experience in nonprofits or animal welfare organizations

Responsibilities

Greets all visitors with a warm, positive, and non-judgemental attitude
Responds to phone, email, and in-person communications with compassion and kindness in a timely manner
Connects community members with resources to support their needs and overcome challenges
Collaborates with adopters to gain an understanding of their wants and needs, and help them understand the needs of their potential new pet
Helps adopters navigate the adoption process with clarity, confidence, and joy
Engage in collaborative conversations with adopters to set them and their new pet up for success
Finalizes adoptions, including completing necessary paperwork
Seeks to find creative and practical solutions to support adoption matches for both adopters and pets, such as navigating potty-training for full-time workers or providing resources for managing separation anxiety.
Supports with coordination and attends off-site adoption events as needed
Ensures files are appropriately maintained and organized
Ensures adoption paperwork is accurate and up-to-date with the latest medical and behavioral information available
Updates shelter animal database to accurately capture animals' locations, statuses, and other relevant information
Provides administrative support across functions and departments
Operates register and completes a daily report and cash out at the end of each shift
Fill in for other areas and performs other tasks/functions as needed