Adoptions Advisor

Great Plains Spca•Merriam, KS

3d•$17 - $21•Onsite

About The Position

This results-focused position is key to ensuring our pets find the right homes. Our matchmaking approach is centered on creating safe and lasting adoptions.

Requirements

High school diploma or GED
1+ year of related sales and customer service experience in a fast-paced corporate environment
Possess a valid driver’s license
Key Competencies- Drive for Results, Resilience, Integrity, Problem Solving, and Customer Focus
Ability to use logic and reasoning to evaluate alternative solutions or approaches to problems
Manage multiple situations, people, and tasks simultaneously
Ability to manage daily tasks and resolve problems with minimal guidance
Good attention to detail
Ability to work independently or as a team
Accurate typing, data entry, and computer skills
Must be comfortable working with dogs and cats of all ages and temperaments
Strong interpersonal and verbal and written communication skills
Displays maturity, good judgment, professionalism, and problem-solving skills
Ability to remain calm and empathetic in stressful situations
Compassion and empathy for animals and humans

Nice To Haves

Prefer familiarity with computer functions and programs such as Internet and web-based programs, Microsoft Office, and PetPoint
Knowledge and work-related experience with animals
Bilingual preferred (English/Spanish)

Responsibilities

Drive results and movement of animals through our adoption process
Ensure safe and successful adoptions through excellent customer service and matchmaking
Uphold and promote a culture of high-quality customer service for all patrons
Ability to ask appropriate questions and gather information during adoption screening process
Manage adoption process from start to finish, including all necessary paperwork
Ability to diffuse conflict and de-escalate situations when necessary
Provide information to the public on all GPSPCA services and programs, communicating the organization’s culture, philosophies, and mission in a positive manner
Understand animal behavior and common issues to create lasting and safe adoption matches
Ability to speak to an animal’s medical or behavioral needs in a clear and positive manner
Maintain knowledge of all adoptable animals to appropriately place them in adoptive homes
Problem solve and think creatively to ensure a positive outcome for customers and animals in our care
Maintain efficient interdepartmental communication, procedures, and processes
Monitor health and behavior of adoptable animals, reporting concerns to Shelter Medicine or Behavior teams as needed
Other duties as needed