Adoption Support QA Team Lead

Slingshot LLC • Marion, IN

1d • $19 - $19 • Onsite

About The Position

Responsible for performing QA checks for the Adoption Support Agent team. This includes maintaining course material catalogs for assigned accounts, communicating both internally and externally to problem-solve, and assisting Adoption Support Agents by completing various QA checks in a timely manner.

Requirements

• Ability to define problems, collect data, establish facts, and generate alternative solutions
• Excellent oral and written communication skills required
• Must be able to work well within a team atmosphere
• Candidate must be organized, self-motivated, and goal-oriented
• Must be proficient in moderate level computer skills, with a working knowledge of MSOffice and Google Suite (experience in or ability to quickly learn how to manage spreadsheets)
• Ability to multitask, assess priorities, give precise attention to detail, and manage competing deadlines

Responsibilities

• Monitor various QA checks such as Urgent Status Check, Proposed Title Check, Autocompleting Check, Print Only / Ebooks Check, Override Listings Check, ASA TR Queue Check, and work with internal teams to notify them of action they need to take and follow up to ensure it is taken.
• Monitor various collaborative google docs with other departments to ensure ASAs are taking action they need to be taking in a timely manner. Google docs include Unsourceables, Vouchers doc, Premium “Choice” Adoptions.
• Communicate with Adoption Support Agent Team and other various internal teams as needed on checks to identify potential problems and direct solution paths (list price adjustments, adoption assumptions to be made, etc.)
• Ensure ASAs are completing work in a timely manner and escalating to ASA manager when necessary
• Maintain a partial (approx. half) load of Adoption Support Agent accounts
• Assist or cover ASA Team Lead (Support Focus) as needed
• Complete special projects or requests from manager or director
• Meet weekly with Adoption Support Agent Manager to discuss upcoming strategies, review progress of past week, and problem-solve obstacles of specific tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level