Adoption Services Specialist

Animal Humane Society • Golden Valley, MN

9d • Onsite

About The Position

The Adoption Services Specialist is responsible for providing a positive visitor experience by engaging with visitors, assisting visitors with animal visitations, providing animal information, and completing animal adoptions. This role is crucial for Animal Humane Society's mission to compassionately and responsibly create a more humane world for animals and their people.

Requirements

• Customer service, sales, and animal handling experience preferred.
• Strong customer services and communication skills.
• Strong attention to detail and multi-tasking skills.
• Proficient with computers, specifically a working knowledge of Microsoft products.
• Must be able to lift, carry, and handle animals and other items up to 50 lbs. unassisted. For animals and other items over 50 lbs., assistance from another team member is required.
• Prolonged periods of standing and walking.
• Must be able to restrain cats and dogs while microchipping.
• Ability to be emotionally resilient while working in a shelter setting.
• Must be comfortable handling a variety of animals with a wide range of behavioral and medical needs, including the use of humane euthanasia.
• Must be comfortable with animal body fluids including urine, feces, and blood.
• Must be comfortable with needles used for microchipping cats and dogs.
• Reliable transportation required.

Responsibilities

• Greet visitors and promptly respond to animal inquiries and questions.
• Assist visitors with animal visitations.
• Act as an educational resource for basic breed, animal care, animal history, and behavior information.
• Continually observe adoption area to ensure all individuals’ needs are met.
• Thoroughly explain the adoption process.
• Complete adoptions, ensuring all transaction paperwork and computer records are accurate.
• Prepare adopters for success by selling merchandise and suggesting services that best suits their needs.
• Accurately process animal adoptions, holds, and merchandise sales in accordance with established procedures and guidelines.
• Safely restrain cats and dogs for microchipping.
• Follow established procedures to microchip cats and dogs.
• Responsibly handle cash and credit transactions and adhere to procedures with respect to all receivables.
• Maintain merchandise area including displaying, cleaning, stocking, checking-in, and storing of product.
• Carry out housekeeping and cleaning procedures, including in animal areas.
• Escalate visitor concerns, animal needs or issues as appropriate.
• Communicate in a positive and professional manner with visitors, other employees, and volunteers.
• Promote a culture of diversity, equity, and inclusion to make AHS a welcoming environment for all.
• Review animal records in PetPoint.
• Utilize multiline phone system and Language Line phone service.
• Utilize tablets for processing adoptions, reviewing animal records, accessing Language Line, and completing inventory counts.
• Manage and view work schedule in Makeshift.
• Clock in and out of shifts using ADP.
• Monitor AHS email and other messaging software.
• Other duties as assigned.

Benefits

• Paid Time Off
• 4 floating holidays per full calendar year
• 401k Retirement Plan with 4% company match
• Unique animal adoption benefits and discounts on veterinary care, pet supplies, and animal training classes
• Health insurance coverage for full time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance, and employee ­paid supplemental life, accidental death & dismemberment and long term disability insurance.
• Employer paid benefits for full time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability
• Support for student loans: we are a Public Service Loan Forgiveness qualified employer
• Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
• 401k for part-time and full-time staff with company match
• Nine paid holidays for full-time staff
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
• Paid Time Off for part time and full time staff (amount is based on hours worked and FTE status)
• Paid parent leave for full-time staff

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed