Pet Adoption Associate - Animal Care/Client Services - Greeley Adoption Campus

NOCO HUMANE•Greeley, CO

4d•$17 - $17•Onsite

About The Position

Pet Adoption Associates represent NOCO Humane in a professional and courteous manner while providing quality client services at the Adoption Campus’s front desk, and are responsible for the cleaning and care of adoptable shelter animals. This position involves a significant amount of physical labor and direct animal interaction as well as learning safe animal handling, a wide range of operating procedures and more. Animals in our care at the Adoption Campus include dogs, cats, small mammals, and more. Work schedules will include at least one weekend day shift as well as holiday, overtime and night work as required. Shifts vary and can cover 7:30am – 7:30pm Monday-Friday and 7:30AM – 5:30PM Saturday-Sunday and are subject to change. NOCO Humane is an independent nonprofit working to further the compassionate, safe, and responsible relationship between animals and people. NOCO Humane is a trusted, responsive community leader, providing programs and services essential to the high quality of life for animals and people in northern Colorado.

Requirements

Minimum of high school diploma or GED
Minimum of 6 months of customer service work experience in a fast-paced environment with a variety of client needs required.
Must be at least 18 years of age
Valid Colorado Driver’s License and insurable driving record required.
Must maintain personal vehicle insurance requirements.

Nice To Haves

Previous animal welfare work and handling experience is a plus.
Bilingual English/Spanish reading, writing, speaking and understanding is a plus and includes a wage premium.
Knowledge of animal breed, behavior, and handling; Must become animal handling certified;
Knowledge of Chameleon or associated shelter software a plus;
Knowledge of Microsoft Office applications (Access and Excel)
Effective and professional verbal communication skills for in person and telephone contact;
Excellent customer service skills, particularly with a variety of client situations;
Able to prioritize duties and perform multiple tasks;
Able to work in a high-stress, fast-paced environment;
Solid computer skills;
Able to learn specialized software quickly;
Ability to learn, retain and communicate a wide variety of information;
Detail orientation.
Must have emotional intelligence, work ethics and integrity skills including the ability to communicate in a professional manner and work collaboratively with members of staff at all levels.
Able to work with the animals within the Shelter’s care. This includes the ability to work visually and audibly, with animals both alive and deceased, including dogs, cats, small mammals and more.
Able to work with disinfectants and cleaning supplies;
Able to perform physical work including scrubbing, mopping, lifting, walking, and bending.
Able to quickly learn and maintain adherence to the Organization’s Standards of Professional Conduct.
Ability to maintain solid attendance and punctuality expectations.
Able to work a flexible schedule including overtime, evenings and weekends as required.

Responsibilities

Provides quality in-person and telephone client services
Educates clients on responsible animal guardianship, animal care and local ordinances
Conducts animal adoption counseling, has a good understanding of evaluations, medical history and any other paperwork that needs to be covered with client
Completes animal adoptions and adoption holds, ensuring all transaction payments, paperwork and computer records are complete and accurate
Conducts post adoption follow up calls with clients
Photographs animals
Performs daily animal feeding and cleaning of kennels, cages, and public areas while following disease protocols to ensure a safe, healthy environment for the adoptable animals in our care
Handles a variety of adoptable domestic animals of varying degrees of temperament and medical status. Shelter animals include dogs, cats, small mammals, and more
Maintains a constant awareness of safety and performs duties in a manner that maximizes personal safety and that of others and the adoptable animals, follows safety procedures, reports situations that may lead to accidents of injuries, reports on-the-job injuries immediately
Completes daily cleaning tasks, including but not limited to laundry, dishes, equipment cleaning, etc.
Restocks supplies in animal areas
Adheres to the standards of professional conduct and communicates in a professional manner with staff, clients, management and volunteers
Solicits donations from clients and assists with in-kind donations
Completes daily record keeping, scanning and filing tasks
Enters information into Chameleon software or other shelter software
Provides support to team members, supervisors and volunteers
Ensures that morning/closing checklists are done accurately and completed as assigned
Cross-trains in other shelter departments
May provide transportation of shelter animals as needed
Other duties as assigned