Adoption Counselor

Kentucky Humane Society•Louisville, KY

1d•Onsite

About The Position

Ensure the daily care, comfort and cleanliness of KHS animals while providing excellent customer service to all clients. Guide all potential adopters towards finding the animal most suitable for their lifestyle and expectations. This role is responsible for the animal adoption process, learning and adhering to adoption policies, documenting animal movements in PetPoint software, assisting clients with the adoption process, facilitating client/animal interactions, and accurately processing paperwork and monies for adopted animals and merchandise. The Adoption Counselor will also provide professional, compassionate, and stellar customer service to all visitors, callers, volunteers, donors, and staff, utilizing shelter software systems for accurate inventory, memos, and communication. Additionally, this role involves working with and supervising volunteers to ensure a safe and pleasant experience for animals and people, and communicating any unusual activities or concerns to the supervisor on duty. Other duties may be assigned.

Requirements

General dog and cat knowledge preferred.
Ability to work independently with little direct supervision.
Great interpersonal skills in person and by phone with clients, staff, and volunteers.
Demonstrated attention to detail, and ability to process paperwork accurately and efficiently.
Ability to handle multiple tasks simultaneously in a fast-paced environment.
Humane attitude towards animals.
Ability to manage the emotional aspect of end-of-life services and humane euthanasia, and support staff in high-emotion circumstances.
Accept, support, and represent KHS core values, programs, policies, and procedures.
Basic computer knowledge.
Support the usage of approved AI tools when they can improve efficiency and reduce time spent on routine or administrative tasks while meeting quality, accuracy, confidentiality and professional standards.
Ability to lift or otherwise move large animals – up to 50 pounds; full range of motion, including stooping, bending, reaching, etc.
Background Check required.

Responsibilities

Provide daily care, cleanliness, and enrichment to animals in care and maintain common areas.
Responsible for daily cleaning and sanitation of assigned animal and common areas with emphasis on disease control protocols; provide spot cleaning of animal areas throughout work schedule.
Provide all animals with appropriate housing, bedding, food, and water.
Provide animals with daily enrichment and mental stimulation including in kennel toys and food enrichment, walks for adult dogs, social interaction with humans, and (where appropriate) interactions with members of own species.
Provide re-vaccinating of animals as trained.
Assist in maintaining a clean and uncluttered shelter environment; sweep, take out trash, wash windows, do laundry, dishes, etc.
Follow and maintain excellent knowledge of organization, cleaning, sanitation, and safety practices to provide a healthy and safe environment for animals and people.
Gain and maintain knowledge of all common shelter diseases and other animal illnesses to be able to identify their symptoms, transmission, and prevention including proper use of Personal Protective Equipment (PPE).
Unpack, sort, and organize donations as needed.
Help maintain inventory of shelter supplies and communicate with manager to order supplies when needed.
Complete requests for vet checks and behavior evaluations as needed for animals with medical or behavior concerns.
Learn and adhere to adoption policies including documenting all movement of animals in PetPoint software system.
Assist clients with animal adoption process; facilitate client/animal interactions to ensure a safe and pleasant experience.
Accurately and efficiently process paperwork and monies collected on all adopted animals and merchandise.
Provide professional, compassionate, stellar customer services to all who visit, call, volunteer, donate or work for KHS.
Provide high quality customer service to all clients ensuring a positive customer experience.
Use shelter software systems and employee communication systems to keep accurate animal inventory, write animal behavior and other memos, and keep abreast of all staff communication.
Work with and supervise volunteers to provide animals and humans with a safe, clean, organized, and pleasant experience.
Communicate with supervisor on duty regarding unusual activities, significant problems or concerns.
Other duties as assigned.