Adoption Counselor Fort Worth

Humane Society of North Texas•Fort Worth, TX

About The Position

The Adoption Counselor supports animal care and adoption services for the Humane Society of North Texas. The role cares for, feeds, monitors, and medicates animals; performs minor treatments; reports animal health or behavior concerns; and maintains clean assigned areas. The counselor helps prospective adopters select animals and complete adoption forms, explains adoption benefits, policies, and procedures, and provides humane education and information about the organization’s programs and responsible pet ownership. The position maintains accurate adopter and animal records, processes and records payments for adoptions, donations, and merchandise, monitors the adoption cash drawer, and responds to and documents phone calls. It also tracks program supplies and maintains assigned equipment, supplies, and vehicles in safe condition. The counselor is expected to provide excellent customer service, protect confidential information, follow organizational policies and protocols, and complete other assigned duties.

Requirements

Follow the mission of the Humane Society of North Texas.
Thorough knowledge of Humane Society of North Texas adoption policies and procedures.
Knowledge of organizational policies and protocols, including admitting, cleaning, and medical protocols.
Working knowledge of animal breeds, diseases, medical conditions, handling, and behavior.
Ability to handle animals safely, patiently, and gently.
Ability to represent the organization professionally with the public, volunteers, and staff.
Ability to build and sustain positive working relationships and work as part of a team.
Patience, courtesy, and the ability to work well under stressful conditions.
Ability to accurately handle detailed information in paper and computerized formats.
Strong attention to detail and time-management skills.
Ability to read, write, and communicate effectively.
Ability to learn and adapt quickly to changes in programs and procedures.
Ability to meet the physical demands of the position, including regularly lifting or moving up to 40 pounds without assistance and up to 80 pounds with assistance.

Responsibilities

Care for, feed, monitor, and medicate animals and perform minor treatments.
Report observed animal health or behavior issues to the Adoptions Supervisor or Assistant Manager.
Clean assigned areas daily.
Assist prospective clients with selecting animals for adoption and preparing adoption forms.
Provide information about Humane Society of North Texas programs and promote good animal care and responsible pet ownership.
Advise new owners about pet examinations, adoption benefits, policies, and procedures.
Provide humane education to customers.
Maintain the database by entering accurate information about adopters and adoptable animals.
Collect and maintain accurate records of payments for adoptions, donations, and merchandise.
Maintain and monitor the adoption cash drawer.
Check and clear voice messages, promptly answer or return calls, and document calls on the phone log.
Maintain an inventory of necessary program supplies and report shortages to the Adoptions Supervisor or Assistant Manager.
Maintain assigned equipment, supplies, and vehicles in safe condition and report problems or needed repairs.
Provide excellent customer service and represent the Humane Society of North Texas professionally.
Protect confidential customer and donor information.
Report to work and take breaks, lunch, and leave at assigned times.
Perform additional tasks assigned by the Adoptions Supervisor or Assistant Manager.