Adoption Counselor Fort Worth
About The Position
The Adoption Counselor assists prospective clients with animal adoptions and provides information about Humane Society of North Texas programs, adoption policies and procedures, pet examinations, adoption benefits, and responsible pet ownership. The role also provides humane education and excellent customer service to customers, volunteers, and staff. The position cares for animals, including feeding, monitoring, medicating, and providing minor treatment; maintains accurate records and databases; processes and records adoption, donation, and merchandise payments; and helps keep assigned areas clean and supplies, equipment, and vehicles in safe condition. The employee protects customer and donor confidentiality, responds to phone messages and calls, and reports animal health or behavior concerns, supply shortages, and equipment problems to the Adoptions Supervisor/Assistant Manager. Additional duties may be assigned.
Requirements
- Follow the mission of the Humane Society of North Texas.
- Thorough knowledge of the Humane Society of North Texas adoption policies and procedures.
- Knowledge of Humane Society of North Texas policies and protocols, including admitting, cleaning, and medical protocols.
- Working knowledge of animal breeds, diseases, medical conditions, handling, and behavior.
- Ability to handle animals safely, patiently, and gently.
- Ability to represent the Humane Society of North Texas professionally with the public, volunteers, and staff.
- Ability to build and sustain positive working relationships and work as a team player.
- Patience, courtesy, and ability to work well under stressful conditions.
- Ability to accurately work with detailed information in paper and computerized formats.
- Detail orientation and strong time management skills.
- Ability to read, write, and communicate effectively.
- Ability to learn and quickly adapt to changes in programs and procedures.
- Ability to meet the position's physical demands, including regularly lifting or moving up to 40 pounds without assistance and up to 80 pounds with assistance.
Responsibilities
- Care for, feed, monitor, medicate, and provide minor treatment to animals.
- Report observed animal health or behavior issues to the Adoptions Supervisor/Assistant Manager.
- Clean assigned areas daily.
- Assist prospective clients with selecting animals for adoption and completing adoption forms.
- Inform the public about Humane Society of North Texas programs and promote good animal care and responsible pet ownership.
- Advise new owners about pet examinations, adoption benefits, policies, and procedures.
- Provide humane education to customers.
- Maintain the database with accurate information about adopters and adoptable animals.
- Collect and accurately record payments for adoptions, donations, and merchandise.
- Check and clear voice messages, promptly answer and return phone calls, and document calls in the phone log.
- Maintain an inventory of program supplies and report shortages to the Adoptions Supervisor/Assistant Manager.
- Maintain assigned equipment, supplies, and vehicles in safe condition, and report problems or needed repairs to the Adoptions Supervisor/Assistant Manager.
- Represent the Humane Society of North Texas through excellent customer service and focus.
- Protect confidential customer and donor information.
- Report to work and take breaks, lunch, and leave at assigned times.
- Assist customers with adoptions and maintain the adoption cash drawer.
- Maintain accurate information and records, monitor and care for animals, and handle animals properly.
- Perform additional tasks assigned by the Adoptions Supervisor/Assistant Manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
