Adolescent Mental Health Guide

Flourish Health

12h • Hybrid

About The Position

Flourish Health is seeking a full-time Adolescent Mental Health Guide to support patients and their families. This role involves working with teens and young adults living with serious mental illness, providing mentorship and companionship as they receive treatment from an integrated team of clinicians. The Guide will be the primary point of contact for patients, connecting them with the clinical team when necessary. Support will be provided both in person and through app-based messaging. This role is designed to be a sustainable, long-term career.

Requirements

• Must be 18 years or older
• Associate’s, Bachelor’s, or Master’s degree or 5+ years of experience in a relevant field
• Highly relational individual with strong interpersonal skills; demonstrated ability to build and maintain trusted relationships with people of varying backgrounds and lived experiences from a position of non-judgment & respect
• Strong commitment to working from a position of humility, respecting the patient/families as the expert in their own lives
• Adaptable to changing workflows as the clinic grows
• Resourceful individual who can think quickly, navigate ambiguity, and learn while doing
• Strong organizational skills and attention to a high level of detail
• Self-awareness and demonstrated commitment to self-care; access to/willingness to access a community of support and/or resources that promotes longevity in the role
• Willingness to give and receive feedback as part of cross-functional multidisciplinary team
• Comfort with technology; willingness to learn to use technical tools as part of the company’s internal and external communications and operations processes
• Vaccines up to date per CDC guidelines for COVID-19 and Influenza
• CPR/First Aid certification up to date
• Tuberculosis screening within 30 days of employment
• Training in Therapeutic Options of Virginia (TOVA) methodology to safely de-escalate situations
• Background search submitted to DBHDS
• Central registry search submitted

Nice To Haves

• Demonstrated experience or interest working with people with serious mental illness
• Demonstrated experience or interest working with adolescents, young adults, and/or families
• Demonstrated experience or interest working with underserved communities with complex family situations
• Bilingual, Spanish and English speaking abilities

Responsibilities

• Frequent travel to patient’s homes to support their engagement with our virtual clinic, on average 2-3 days of travel to patients living anywhere in the state of Ohio or neighboring states
• Establish and maintain trusted relationships with Flourish Health patients/families utilizing a patient centered, strengths-based, and trauma-responsive approach
• Understand that as a growing clinic, there will be workflow changes and take changes in stride with adaptability, being able to prioritize and reprioritize when things change
• Be a steadfast, caring, and non-judgmental presence, walking alongside patients/families as they live with a serious mental health condition while navigating life’s everyday challenges
• Co-develop and support adherence to individualized care/engagement plans that support each patient’s self-identified needs and goals
• Utilize app-based messaging and phone calls as primary means of engagement to meet patient and family member needs
• Identify needs and provide mental health advocacy for patients in a variety of areas, such as school or work
• Be an active participant in a multidisciplinary team of clinicians, doctors, and advocates supporting each patient and family; lead care coordination to include scheduling and communication for clinical appointments
• Act as a conduit to a patients’s full care team; proactively identify needs for additional support and/or resources, and facilitate connection to the appropriate care team provider
• Maintain a working vehicle in order to provide quality patient care through in-home visits.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) matching to help you plan for the future
• Paid Time off
• Support for the cost of required compliance items (Vaccines, CPR/First Aid, TB screening, TOVA training)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree