Adobe Experience Manager Author – Marketing Delivery & Enablement

Truist Bank•Charlotte, NC

3d•Onsite

About The Position

Truist is seeking a detail-oriented and execution-focused AEM Author to support the creation, publishing, and optimization of digital content experiences within Adobe Experience Manager (AEM). This role sits within the Marketing Delivery & Enablement team and is responsible for translating marketing and content strategies into high-quality, compliant, and user-friendly web and landing page experiences. The ideal candidate combines strong hands-on AEM authoring skills with an understanding of digital content operations, templated component usage, and cross-functional collaboration in a regulated environment.

Requirements

Bachelor’s degree in Marketing, Communications, Digital Media, or related field (or equivalent experience)
5+ years of experience in digital content authoring or web content management
Hands-on experience with Adobe Experience Manager (AEM Sites) or similar CMS platforms
Experience building and publishing web pages using templates and reusable components
Strong attention to detail with a rigorous QA and testing mindset
Ability to manage multiple content requests and deadlines simultaneously

Nice To Haves

Experience in financial services, banking, or other highly regulated industries (strongly preferred)
Familiarity with accessibility standards (WCAG), SEO best practices, and digital usability principles
Experience working within structured delivery frameworks (Agile or similar)
Basic understanding of HTML/CSS for troubleshooting content or layout issues
Familiarity with Adobe Experience Cloud tools (e.g., Analytics, Target, AEP)
Experience supporting personalization or localization in digital experiences
Understanding of digital performance metrics and optimization techniques

Responsibilities

Build, edit, and publish web pages and digital experiences using Adobe Experience Manager (Sites)
Leverage templates, components, and content fragments to assemble pages aligned to brand and UX standards
Configure page properties, metadata, tagging, and SEO elements
Ensure proper linking, navigation structure, and accessibility standards are met
Manage content updates, publishing schedules, and version control within AEM
Execute end-to-end content builds for landing pages, campaign pages, and site updates
Apply approved creative assets, copy, and component configurations to deliver accurate experiences
Partner with Content Creators, UX, and Digital Strategists/Channel Leads to ensure alignment with business goals and timelines
Support personalization and localization efforts using available AEM capabilities
Conduct thorough content QA including layout validation, links, responsiveness, and accessibility checks
Work closely with Audience Builders, Channel Leads, Creative, Adobe Product Partners, MarTech Partners, Legal, and UX teams
Participate in content intake, sprint planning, and delivery status updates (Working knowledge of Workfront and Rally a plus)
Ensure alignment with compliance, brand, and accessibility standards
Maintain clear documentation of page builds, requirements, and approvals
Support publishing workflows, including approvals and scheduled releases
Perform QA across browsers, devices, and screen sizes to ensure consistent user experience
Identify and resolve content or rendering issues within AEM
Suggest improvements to templates, components, and authoring processes to enhance efficiency
Support A/B testing and optimization efforts by accurately implementing test variations
Maintain high standards for accuracy, usability, and brand consistency
Adhere to digital governance, accessibility (e.g., WCAG), and privacy requirements
Ensure content aligns with legal and regulatory standards, particularly in financial services
Support audit and compliance readiness through documentation and adherence to workflows
Ensure proper handling of customer-facing content and disclosures