Admitting Supervisor - Patient Access - Evening Shift - Full time - Marina Hospital
About The Position
The Admitting Supervisor monitors, coordinates, and supervises the daily operations and activities of the Admissions Department. The role is responsible for day-to-day operations, depending on assignment, and initiates and analyzes financial reports related to the area to ensure accuracy, efficiency, and appropriate utilization of resources. The supervisor ensures registrations and admissions follow established policies and procedures and are completed in a timely manner to optimize cash collections and cash flow. The position assists with training, including orientation of new hires, and serves as a resource for team members on management, cost containment, and customer satisfaction. It helps ensure the integrity of the registration process to support the financial and customer service goals of Cedar Sinai Marina Del Rey Hospital. The supervisor leads and coaches the admissions registration team, maintains staffing coverage, monitors patient registration flow, reviews accounts and quality results, and evaluates employee and team performance. The position supports continuous performance and quality improvement, develops training plans for new staff, and identifies workflow and staff-development improvements for the unit manager.
Requirements
- High school diploma or GED (minimum).
- At least 3 years of increasing responsibility in customer service; healthcare experience is preferred.
Nice To Haves
- Bachelor's degree in Hospital Administration or a related field.
- Certified Healthcare Access Associate (CHAA); one year preferred.
Responsibilities
- Supervise the admissions registration team by coaching staff, answering questions, providing guidance, and leading by example.
- Maintain appropriate staffing and recommend actions regarding hiring, promotions, overtime, disciplinary matters, time off, and other administrative functions.
- Monitor the flow of patients waiting for registration and ensure patients are registered in a timely manner.
- Review and interpret daily reports to identify accounts requiring follow-up, ensuring clean bills are produced and pass electronic edits.
- Provide feedback and assistance to staff to maintain a minimum unit QA score of 98%.
- Evaluate individual and team performance, identify improvement areas, and recommend actions to meet department targets.
- Collect productivity and quality indicators and hold employees accountable for department standards.
- Post staffing schedules a month in advance, address PTO and medical leave before posting, and ensure appropriate unit coverage while anticipating call-outs and unscheduled absences.
- Provide a written plan, including a timeline and monitoring strategy, for training and orienting new staff.
- Support continuous performance and quality improvement.
- Identify opportunities and communicate workflow and staff-development recommendations to the unit manager; identify deficiencies early and present a documented improvement plan for manager approval.
- Assist the manager in updating policies and procedures and provide feedback on workflow and staff development.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
