Admitting Representative - Nights

MemorialCare•Long Beach, CA

1d•Onsite

About The Position

The Admitting Representative is responsible for conducting interviews with patients representing the medical center's admission and financial policies; obtains demographic and third party payer information necessary for admission and billing of patient accounts; compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; supports hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.

Requirements

1+ years previous experience in a hospital or Patient Financial Services experience.
Knowledge of medical and insurance terminology.
Strong keyboarding skills.
Must type 30 words per minute.
Excellent organizational skills.
Excellent communication skills.
Excellent customer service skills.
Must be able to multi-task.
Must be able to work all shifts.

Responsibilities

Conduct interviews with patients representing the medical center's admission and financial policies.
Obtain demographic and third party payer information necessary for admission and billing of patient accounts.
Compile, verify, analyze, and distribute demographic, insurance, and financial information.
Assure verified data will provide accurate billing of charges and timely collection of accounts.
Support hospital and departmental goals.
Maintain punctual attendance for assigned work days and times.
Work shifts as scheduled and leave at the scheduled time.
Effectively meet deadlines and needs of the organization.
Be flexible and capable of performing work assigned in other departments as needed.
Engage in a professional manner with all patients, co-workers, other departments, and the general public.
Complete assigned workload in an appropriate and timely manner.
Perform additional related job duties as needed and required.
Obtain accurate and current patient demographic and financial information using proper grammar and verbal skills.
Complete and document the hospital's Condition of Admission form and advise patient of other related forms.
Enter patient information accurately and efficiently when creating the electronic medical record and billing account.
Scan all admission related documents.
Act as a liaison between the hospital and patients, family, and visitors.
Direct patients and visitors, appropriately giving clear and concise directions and providing escorts when necessary.
Greet visitors in person upon arrival to address needs and purpose of hospital visit.
Facilitate and answer telephone calls to provide or solicit relevant information and direct inquiries appropriately.
Filter and assess needs of patient or representative.
Provide information as seen appropriate and attempt to resolve requests and complaints, while keeping a calm, professional appearance at all times.
Inform patients of insurance co-payments, deductible, or deposits.
Financially screen patients to ensure that eligibility is identified, appropriate authorization is obtained, and all health plans/medical groups are notified in a timely manner.
Gather all necessary billing information to correctly identify and select the appropriate payor.
Attend weekly/monthly/quarterly/yearly hospital staff meetings as assigned and required.
Attend scheduled in-service and mandatory in-service.
Address specialized issues that may affect the department.
Attend safety and skill-based training seminars.
Attend any other job-related meetings and trainings.
Collect co-payments, deductibles, cash pay, or deposits.
Follow established cash handling procedures.
Perform all related cash handling duties.
Accept fees (cash, check, or credit card), issue receipts and provide documentation pertaining to fees paid.
Perform related cash handling duties using basic computer skills as assigned.
Coordinate with appropriate clinical staff and accurately obtain all appropriate patient data elements to facilitate the bed request.