Admitting Representative - Days

MemorialCare•Long Beach, CA

1d•Onsite

About The Position

The Admitting Representative is responsible for conducting interviews with patients representing the medical center's admission and financial policies; obtains demographic and third party payer information necessary for admission and billing of patient accounts; compiles, verifies, analyzes, and distributes demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients; assures verified data will provide accurate billing of charges and timely collection of accounts; supports hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.

Requirements

1+ years previous experience in a hospital or Patient Financial Services experience.
Knowledge of medical and insurance terminology.
Strong keyboarding skills.
Must type 30 words per minute.
Excellent organizational skills.
Excellent communication skills.
Excellent customer service skills.
Must be able to multi task.
Must be able to work all shifts.
High school degree

Responsibilities

Conduct interviews with patients representing the medical center's admission and financial policies.
Obtain demographic and third party payer information necessary for admission and billing of patient accounts.
Compile, verify, analyze, and distribute demographic, insurance, and financial information to be used by various hospital departments to assure proper compliance and prompt service to patients.
Assure verified data will provide accurate billing of charges and timely collection of accounts.
Support hospital and departmental goals in a manner that will enhance the successful operation of the hospital and create a positive image to the public.
Have punctual attendance for days and time assigned to work; come to work on time, work their shift as scheduled and leave at the scheduled time.
Effectively meet deadlines and needs of organization.
Be flexible and capable of performing work assigned in other departments as needed.
Engage in a professional manner with all patients, co-workers, other departments and general public being served.
Complete an assigned workload in an appropriate and timely manner.
Obtain accurate and current patient demographic and financial information using proper grammar and verbal skills to establish a valid medical record and patient billing account.
Complete and document the hospital's Condition of Admission form and advise patient of other related forms to ensure compliance with the Joint Commission regulations.
Enter patient information accurately and efficiently when creating the electronic medical record and billing account.
Scan all admission related documents.
Act as liaison between hospital and patients, family and visitors.
Direct patients and visitors, appropriately giving clear and concise directions and providing escorts when necessary.
Greet visitors in person upon arrival to address needs and purpose of hospital visit.
Facilitate and answer telephone calls to provide or solicit relevant information and direct inquiries appropriately.
Filter and assess needs of patient or representative.
Provide information as seen appropriate and attempt to resolve requests and complaints, while keeping a calm, professional appearance at all times.
Inform patients of insurance co-payments, deductible, or deposits.
Financially screen patients to ensure that eligibility is identified, appropriate authorization is obtained, and all health plans/medical groups are notified in a timely manner, prior to services rendered for elective admissions and within 24 hours and/or the next business day for urgent/emergent admissions, and all other necessary billing information is gathered in order to correctly identify and select the appropriate payor as to protect the medical center and patient from unnecessary financial loss.
Attend weekly/monthly/quarterly/yearly hospital staff meetings as assigned and required.
Attend scheduled in-service and mandatory in-service.
Address specialized issues that may affect department.
Attend safety and skill-based training seminars.
Attend any other job-related meetings and trainings.
Collect co-payments, deductibles, cash pay or deposits.
Follow established cash handling procedures.
Perform all related cash handling duties.
Accept fees (cash, check or credit card), issue receipts and provide documentation pertaining to fees paid.
Using basic computer skills, perform related cash handling duties as assigned.
Coordinate with appropriate clinical staff and accurately obtain all appropriate patient data elements in order to facilitate the bed request.