Admitting Representative
About The Position
This position is responsible for registration and insurance verification in all registration areas within MyMichigan Health. This position will make financial arrangements for patients without insurance or with inadequate insurance. A primary function of this position will be to perform point of service collections of copay and deductible amounts from patients at the point of discharge in a diplomatic and customer focused manner. This position must be able to work in a team atmosphere and have good communication skills. This position will also perform miscellaneous related duties as assigned.
Requirements
- High School Diploma or GED
- Typing skills and basic personal computer knowledge needed to enter patient information.
- Basic math proficiency and customer service skills.
- Interpersonal skills needed to communicate successfully with individuals and groups and interact with people at all levels to communicate ideas and concepts in a clear an understandable manner.
- Maintains confidentiality with all patient information and data obtained.
- MyMichigan Health is a technology driven organization and employees need to demonstrate competency in Microsoft® Windows.
- Ability to handle multiple tasks, get along with others, work independently, regular and predictable attendance and ability to stay awake.
Nice To Haves
- One-year experience working with insurance and patient accounts preferred.
- Knowledge of medical terminology and medical office practices, policies and procedures as normally acquired through experience working in the medical center or similar setting preferred.
- Four (4) years’ experience working in a hospital setting with insurance, registration and collections preferred.
- CHAA certification preferred.
Responsibilities
- Collects co-pay amounts, posts the payment in the computer, prints receipts, balance cash at end of shift. Provides patients with preprinted materials.
- Meets with the patient and/or family to explain insurance coverage, treatment costs, hospital billing policies and to inform them of their financial obligations upon discharge. Sets up payment plans.
- Makes financial arrangements for patients without insurance or with inadequate insurance coverage and communicates available financial assistances program for self pay patients.
- Accesses insurance eligibility websites to verify benefits and coverage. Able to assess co-pay and deductible amounts and document the information.
Benefits
- An employee may be required to participate in further learning opportunities offered by MyMichigan Health.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
